We understand that no two organisations are the same. Find out more about how we've customised our recruitment offerings to help clients across South East Asia meet their needs.
We understand that no two organisations are the same. Find out more about how we've customised our recruitment offerings to help clients across South East Asia meet their needs.
An exciting Service Desk Analyst job opportunity has just become available at one of the leading IT services organisations based in Kuala Lumpur.
About the Service Desk Analyst (IT Services) Role: In this role, you will perform the function of the Tier 1 Service Desk adhering to ITIL process and within the time frames as per SLA management.
Key Responsibilities:
Provide Tier 1 troubleshooting technical support to global clients
Open Incident, Change Request, and Service Request tickets throughout ticket life cycle, adhering to SLA commitments
Ensure that tickets and clients are updated and documented as per Incident life cycle procedures
Log all troubleshooting steps and statistics in the ticketing system
Dispatch cases to Tier 2 in a timely manner
To succeed in this Service Desk Analyst (IT Services) role, you will be required to be equipped with good skill sets in IT operations with good incident management ability.
Key Requirements:
Proven Service Desk experience, fresh graduates are encouraged to apply
Experience with trading and compliance platforms and applications, LAN/WAN, PABX, VMWare, and VoIP is a huge advantage
Good experience in troubleshooting technical issues
Commitment to service excellence with the ability to work in a fast-paced environment
CCNA/ITIL certification would be a plus
The successful candidate will join a company whose expertise has made it a leader in its field. This well-recognised brand offers a great working environment.
If you are keen to build your service desk technical expertise in a professional IT services environment, this Service Desk Analyst (IT Services) role is right for you.
Email me at benjamin.chai@robertwalters.com.my to discuss this new opportunity.
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd Business Registration Number : 729828-T Licence Number : JTKSM 423C
An exciting Service Desk, Junior - Team Lead (IT Services) job opportunity has just become available at one of the leading IT services organisations based in Kuala Lumpur.
Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.