Salary Market Aligned
Location Kuala LumpurFULL_TIME
Consultant Benjamin Chai
Job Ref 1823510/001
Date posted 15 July 2022kuala-lumpur tech-transformation/infrastructure-it-operations 2022-07-15 2022-09-13 it Kuala Lumpur MY Robert Walters https://www.robertwalters.com.my https://www.robertwalters.com.my/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
An exciting Customer Engineer job opportunity has just become available at one of the leading IT services organisations based in Kuala Lumpur.
About the Customer Engineer Role:
In this role, you are responsible for oversight on all technical configuration guidelines and product interdependencies for assigned clients.
- Ensure customer is made aware of known product risks
- Research customer originated questions regarding product interactions, internal design and performance capabilities
- Provide updates to customer, management and peers; keeping them informed of activities and progress on the designated accounts
- Ensure expectations are properly set with the customer, management and other stakeholders as it relates to R&D deliverables
- Develop technical configurations and customer enterprise network interdependencies
- Develop and assist the customer in creating detailed lab certification plans
- Effectively handle escalations and engage proper cross-functional teams and management as necessary
- Collaborate with the tier three and four teams on any positively triaged issues that require resolution
To succeed in this role, you are required to be equipped with strong voice product knowledge, able to handle customer requests and customising solutions as accordance.
- Extensive years of technology experience in telecommunications, networking and/or financial applications
- Experience with the following technologies and methodologies is strongly preferred: ITIL v3, CCNP, IP Telephony and CTI Applications, SIP, RedHat Linux, Voice Trading Systems
- Quick learner of new technology and products
- Broad experience with voice network technologies and relevant training and certifications
- Must be able to prepare briefings for executive presentations to both internal and external stakeholders
- Strong affinity for customer service
The successful candidate will join a company whose expertise has made it a leader in its field. This well-recognised brand offers a great working environment.
If you are keen to build your network technical expertise in a professional IT services environment, this Customer Engineer is right for you.
Email me at firstname.lastname@example.org to discuss this new opportunity.
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
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