Functional Consultant (D365 BC)

A leading organisation in Kuala Lumpur is seeking a knowledgeable Functional Consultant with expertise in LS Retail (LS Central) to join their collaborative team and drive ERP retail solution implementations across Southeast Asia. This role offers you the chance to work closely with diverse clients, translating business requirements into tailored solutions that enhance retail operations. You will be part of a supportive environment where your interpersonal skills and commitment to client success are valued, and where training opportunities and flexible working arrangements help you grow professionally. If you are passionate about retail technology and enjoy sharing knowledge while making a meaningful impact on businesses, this position provides an excellent platform for your career development. * Work directly with clients across Southeast Asia to deliver impactful LS Retail (LS Central) solutions that transform retail operations and customer experiences. * Benefit from a supportive leadership team that values collaboration, ongoing training, and professional growth within a dependable and inclusive workplace. * Enjoy flexible working opportunities designed to help you balance your professional ambitions with personal commitments, all while contributing to high-profile ERP projects.

What you'll do:

As a Functional Consultant – LS Retail (LS Central), you will play a pivotal role in supporting ERP retail solution implementations for clients across Southeast Asia. Your day-to-day responsibilities will centre around collaborating with stakeholders to understand their unique business challenges, configuring LS Central modules to optimise retail operations, and ensuring seamless integration with other systems. You will be instrumental in preparing thorough test plans for user acceptance testing, delivering hands-on training sessions for end users, and providing reliable post-implementation support. Success in this role requires a genuine commitment to understanding client needs, sharing knowledge generously within the team, and fostering an environment where everyone feels supported throughout the transformation journey.

• Collaborate with clients to gather detailed business requirements and translate them into functional specifications for LS Retail solutions, ensuring every stakeholder’s needs are considered.
• Configure LS Central modules according to client requirements, maintaining compliance with retail best practices and regional regulations throughout the implementation process.
• Prepare comprehensive test scripts for user acceptance testing (UAT), validate system functionality, and troubleshoot any issues that arise during deployment phases.
• Assist in data mapping activities, support migration processes, and facilitate integration between LS Retail systems and third-party platforms such as payment gateways or CRM tools.
• Deliver engaging end-user training sessions, create clear user guides, and provide ongoing support to encourage adoption of new LS Retail solutions among client teams.
• Offer post-go-live functional support during system stabilisation periods, resolve operational issues efficiently, and coordinate enhancements with technical teams for continuous improvement.
• Maintain strong communication channels with stakeholders at all levels to ensure project alignment and foster trust throughout each phase of the implementation lifecycle.
• Document all configuration changes, testing outcomes, and support activities thoroughly to ensure transparency and knowledge sharing within the project team.
• Monitor industry trends in retail technology and proactively suggest improvements or updates to existing LS Central deployments based on evolving client needs.
• Participate in internal knowledge-sharing initiatives to strengthen team expertise in ERP retail solutions and contribute positively to communal learning.

What you bring:

Your proven experience as a Functional Consultant – LS Retail (LS Central) will be evident through your deep understanding of both technical configurations and practical retail business processes. You bring not only the necessary academic qualifications but also hands-on expertise gained from multiple ERP implementation projects. Your ability to communicate complex concepts clearly makes you an invaluable resource during stakeholder meetings and end-user training sessions. By consistently demonstrating empathy towards client challenges and collaborating effectively within diverse teams, you help foster an inclusive atmosphere where everyone can thrive. Your attention to detail when documenting processes ensures transparency across all stages of the project lifecycle. Above all, your enthusiasm for sharing knowledge supports communal growth within the organisation.

• Bachelor’s degree in Business Administration, Information Technology or a related discipline is required for this position.
• At least three years of hands-on experience implementing LS Central or Microsoft Dynamics 365 Business Central solutions across full project lifecycles is essential.
• Demonstrated understanding of core retail operations including point-of-sale (POS), inventory management, loyalty programmes, pricing strategies, and reporting functions is highly desirable.
• Familiarity with Microsoft Dynamics 365 Business Central (NAV) environments will enable you to integrate seamlessly into existing project teams.
• Excellent communication skills are necessary for effective stakeholder management and successful delivery of training sessions.
• Proven ability to collaborate within cross-functional teams while maintaining a considerate approach towards client needs is important.
• Experience supporting data migration activities and integrating ERP systems with third-party platforms such as payment gateways or CRM tools is beneficial.
• Strong documentation skills are required for recording configuration changes, test results, and support actions clearly for future reference.
• Ability to adapt quickly to changing project requirements while remaining dependable under pressure is valued by the team.
• A passion for communal learning through participation in internal training opportunities or knowledge-sharing initiatives will set you apart.

What sets this company apart:

This organisation stands out as a trusted partner for retail businesses seeking transformative technology solutions across Southeast Asia. Their commitment to nurturing talent is reflected in generous training opportunities that empower employees at every stage of their careers. The company culture emphasises collaboration over competition—team members are encouraged to share insights freely so everyone benefits from collective expertise. Flexible working arrangements allow you to balance professional responsibilities with personal priorities without compromising on performance or growth potential. Supportive leadership fosters an environment where dependability is recognised and rewarded; your contributions matter here. By joining this team, you become part of a network dedicated not just to technological excellence but also to building lasting relationships founded on trust, respect, and shared success.

What's next:

If you feel ready to make a positive impact on retail businesses while growing your own expertise in LS Retail solutions, this opportunity could be perfect for you!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C