Assistant Manager, IT Service Delivery

As an Assistant Manager in IT Service Delivery, you will manage and improve IT services for enterprise applications like SAP ECC and Contract Management. You will monitor SLAs and KPIs, manage incidents and service requests, and coordinate with internal teams and external vendors to resolve technical issues. Your leadership will ensure the smooth operation of SAP modules (QM, PM, MM) and other systems, aligning IT services with business needs.

Assistant Manager in IT Service Delivery

Salary: Competitive and based on experience

Location: Asia > Malaysia > Selangor

Keywords: IT service delivery, SAP ECC, Contract Management System, Payroll2U, enterprise applications, project management, stakeholder engagement

Our client is seeking a dedicated and knowledgeable Assistant Manager for IT Service Delivery. This role offers an exciting opportunity to manage, support, and improve the delivery of IT services related to enterprise applications such as SAP ECC, Payroll2U, Contract Management System and other critical business systems. The successful candidate will be responsible for ensuring end-to-end delivery of IT services, managing incidents and service requests, overseeing daily operations, and leading small to medium-scale projects.

• Manage and improve IT service delivery for enterprise applications
• Oversee daily operations and lead system enhancement projects
• Ensure compliance with relevant regulatory, security, and governance standards

What you'll do:

As an Assistant Manager in IT Service Delivery, your role will be pivotal in managing, supporting, and improving the delivery of IT services related to various enterprise applications. You will be responsible for monitoring SLAs and KPIs to ensure quality service delivery. Your excellent problem-solving skills will be crucial in managing incidents and service requests. You will also play a key role in coordinating with internal teams and external vendors to resolve technical issues. Your leadership skills will shine as you oversee the daily operation of various SAP modules and other enterprise systems.

• Ensure end-to-end delivery of IT services for enterprise applications like SAP ECC & Contract Management
• Monitor service-level agreements (SLAs) and key performance indicators (KPIs) to ensure timely and quality service delivery
• Collaborate with business units to understand their requirements and align IT services accordingly
• Manage incidents, service requests, and escalations
• Oversee the day-to-day operation of SAP modules (e.g. QM, PM, MM), Contract Management System and other enterprise systems
• Coordinate with internal IT teams and external vendors to resolve technical issues and minimize downtime

What you bring:

The ideal candidate for the Assistant Manager position in IT Service Delivery brings a wealth of experience in the field. With a Bachelor's degree in Computer Science or a related field under your belt, you have spent at least 5 years honing your skills in IT service delivery. Your focus on SAP, Contract Management or other enterprise applications has given you strong functional knowledge of various SAP modules. Your understanding of enterprise application architecture and integration with other systems is commendable. Certifications in SAP, Project Management or ITIL will be considered a plus.

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT service delivery, with a focus on SAP, Contract Management, or other enterprise applications
• Certifications in SAP, Project Management or ITIL are a plus
• Strong functional knowledge of SAP modules (e.g., QM, PM, MM) and their integration points
• Knowledge of SAP ABAP and SAP user access management
• Good understanding of enterprise application architecture and integration with other systems

What sets this company apart:

Our client is a globally recognised company that values innovation, commitment, and collaboration. They offer an inclusive work environment where every team member's contribution is valued. They believe in providing their employees with opportunities for professional growth and development. Their focus on continuous improvement and staying updated on the latest trends ensures they remain at the forefront of their industry.

What's next:

Ready to take your career to the next level? Apply now!

Apply today by clicking on the link provided. We look forward to receiving your application!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C