Together, we’ll map out career-defining, life-changing pathways to achieve your career ambitions. Browse our range of services, advice, and resources.

Learn more

We understand that no two organisations are the same. Find out more about how we've customised our recruitment offerings to help clients across South East Asia meet their needs.

Read more
About Robert Walters Malaysia

Since our establishment in 2006, our belief remains the same: Building strong relationships with people is vital in a successful partnership.

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Malaysia.

Learn more

IT Service Delivery Manager (SAP SD)

Save job

Our client is seeking a dedicated and experienced IT Service Delivery Manager with a focus on SAP SD. This role is an exciting opportunity to support existing commercial solutions, drive and execute digital initiatives for commercial functions, and govern operation and change deployment. The successful candidate will be the product owner of commercial solutions, ensuring that customer/user needs are met and financial targets are achieved.

What you'll do:

As an IT Service Delivery Manager (SAP SD), you will play a pivotal role in supporting existing commercial solutions while driving new digital initiatives. You will act as the product owner, ensuring that all customer needs are met while achieving financial targets. Your responsibilities will also include managing vendor relationships, leading a team of IT professionals, deploying digital solutions, and reporting on key performance indicators. This role offers the opportunity to make a significant impact within a dynamic environment.

  • Provide technology leadership and operational governance over existing commercial solutions
  • Drive and execute group-led/local digital initiative implementation for commercial function in an agile and networked way
  • Manage vendor relationships to meet key performance indicators and agreed targets
  • Act as product owner/champion, managing full product life cycle
  • Ensure that service delivery meets agreed service levels
  • Lead and manage a team of IT professionals, providing coaching and training
  • Deploy digital solutions to enable transformation of commercial execution in market
  • Establish and report KPIs to track solution health, adoption, and customer satisfaction

What you bring:

The ideal candidate for the IT Service Delivery Manager (SAP SD) position brings a wealth of experience in sales and distribution technology. You have demonstrated your ability to manage business stakeholders effectively while maintaining strong customer relationships. Your proficiency in digital technologies is matched by your deep understanding of enterprise solution needs. With an in-depth knowledge of FMCG industry trends, you are adept at developing strategic visions and providing technical leadership. Your track record shows success in technology implementation, strategic planning, and complex system integration.

  • Minimum of 6 years of progressive experience in sales and distribution technology (e.g., SAP SD, Sales Force Automation (SFA), Distribution Management Systems (DMS), Customer Relationship Management (CRM), and SAP Commercial solutions)
  • Demonstrated ability to effectively manage business stakeholders and customer relationships
  • Proficiency in digital technologies, including mobile and web platforms
  • In-depth knowledge of key industry trends within the Fast-Moving Consumer Goods (FMCG) sector
  • Proven experience in developing strategic visions and providing technical leadership for commercial solutions strategy within a market context
  • Track record of success in technology implementation, strategic planning, and complex system integration

What sets this company apart:

Our client is a global leader in their industry, known for their commitment to innovation and excellence. They offer a dynamic and inclusive work environment that fosters creativity and collaboration. Their employees are given opportunities for professional growth and development, with a focus on individual strengths and talents. They believe in the power of diversity and inclusion, and strive to create a workplace where everyone feels valued and respected.

What's next:

Ready to take your career to the next level? Don't miss this exciting opportunity!

Apply today by clicking on the link!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: ERP

Industry: IT

Salary: MYR8,000 - MYR9,000 per month

Workplace Type: Hybrid

Experience Level: Mid Management

Location: Petaling Jaya

Job Reference: 755OHM-1BC54A50

Date posted: 20 May 2024

Consultant: HuiSan Lai

I'm Robert Walters Are you?

Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.