An exciting Application Support Consultant job has become available at the world's leading Laboratory Information Management System (LIMS) provider that is growing their Post Go-Live Management (PGLM) team in Subang Jaya, Malaysia.

About the Application Support Consultant Role:
The company has been providing best-in-class Laboratory Automation software solutions (LIMS and ELN) for more than two decades to meet the data handling requirements of laboratories in diverse industries spread around the world. The company has customers in more than 125 countries in industries such as clinical, contract services, environmental, food and beverage, forensics, mining and metals, oil and gas, pharmaceutical, public health, process and chemical, etc.

In this business critical Application Support Consultant role, you will work closely with various key representatives from customers to assist them with maintaining and enhancing their mission critical systems.

Key Responsibilities:

• Developing technical knowledge of the company’s products and services and becoming Certified (a globally recognised certification)
• Promoting and maintaining healthy business relationships between the company and its customers
• Managing, prioritising, investigating and resolving customer enquiries (both Support and Configuration assistance according to the customer's business requirements) received from customers throughout the Asia Pacific Region
• Ensuring customers' products are well supported and maintained to the highest possible standard with a maximum level of attainable productivity and efficiency

To succeed in this Application Support Consultant role, you will need to have expertise in the Application Support or Application Engineer space and experience in at least one programming language, ideally (not a must) Visual Basic.

Key Requirements:

• Tertiary qualification in Information Technology
• At least three years' working experience in IT Application Support and/or Engineer
• Experience in one or more programming languages (e.g. Visual Basic, languages do not have to be Object Oriented)
• Excellent communication skills (both written and verbal)
• Tertiary qualification in Science and/or knowledge in Laboratory or Quality Control (QC) processes will be an advantage

The company has a great culture and is well established in their industry. You will obtain extensive internal training and mentoring as the organisation is very focused on developing their team members to the highest standards.

If you are looking to uphold a new challenge and explore an exciting opportunity, the potential rewards are significant. It is an exciting role within a global company with a variety of responsibilities. Great career progression opportunities await the right person in this exciting position.

Apply today or email me at Desmond.lew@robertwalters.com.my to discuss this new opportunity.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C