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View all the latest job opportunities in Malaysia. Write a new chapter in your career with Robert Walters today.
See all jobsTogether, we’ll map out career-defining, life-changing pathways to achieve your career ambitions. Browse our range of services, advice, and resources.
Learn moreWe understand that no two organisations are the same. Find out more about how we've customised our talent solutions to help clients across South East Asia meet their needs.
Read moreTalent advisory
Whether you’re seeking to hire talent or a new career move for yourself, we have the latest facts, trends and inspiration you need.
See all resourcesSince our establishment in 2006, our belief remains the same: Building strong relationships with people is vital in a successful partnership.
Learn moreWork for us
Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Malaysia.
Learn moreTruly global and proudly local. Speak to us today on your recruitment, outsourcing and advisory needs.
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Our client is seeking a highly motivated and competent Head of Digital & Customer Experience.
This role is pivotal in driving, managing, and optimising digital channels, including website, mobile and web applications, customer interactions and emerging digital platforms. The successful candidate will focus on enhancing acquisition, engagement, and satisfaction while ensuring seamless, secure, and innovative digital experiences aligned with the organisation's strategic objectives.
What you'll do:
As the Head of Digital & Customer Experience, you will be at the forefront of driving the organisation's digital transformation. Your role will involve developing strategies that align with the organisation's objectives while identifying emerging trends to enhance customer engagement. You will lead cross-functional teams to implement innovative solutions while overseeing the design and performance of various platforms. Your focus will be on creating consistent customer-centric journeys across all touchpoints while driving continuous improvements based on feedback and analytics. You will also ensure that all digital offerings are secure, scalable, compliant with relevant policies.
What you bring:
As the ideal candidate for the Head of Digital & Customer Experience role, you bring a wealth of experience in digital banking or a related industry. You have proven experience in leading digital channel strategies and managing high-performing teams. Your strong understanding of digital technologies, including AI adoption, UX/UI design principles and data analytics, will be crucial in this role. You are a strategic thinker with excellent leadership, communication and project management skills. Your ability to communicate effectively, coupled with your interpersonal skills, will enable you to interact with members at all levels. Your analytical skills, organisational abilities and decision-making capabilities will be key in achieving objectives and goals.
What sets this company apart:
Our client is a renowned organisation that values innovation, customer satisfaction and strategic growth. They offer an environment where creativity thrives and new ideas are welcomed. Their commitment to providing seamless, secure, and innovative digital experiences sets them apart from their competitors. This is an exciting opportunity to join a dynamic team that is committed to driving digital transformation.
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
About the job
Contract Type: FULL_TIME
Specialism: Tech & Transformation
Focus: Digital Transformation
Industry: IT
Salary: Negotiable
Workplace Type: On-site
Experience Level: Director
Location: Kuala Lumpur
FULL_TIMEJob Reference: 4FJ4RE-CBC02FD3
Date posted: 22 January 2025
Consultant: FlorieMae Salazar
kuala-lumpur tech-transformation/digital-transformation 2025-01-22 2025-03-23 it Kuala Lumpur MY Robert Walters https://www.robertwalters.com.my https://www.robertwalters.com.my/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png trueCome join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.