Senior Supply Chain Associate

A manufacturing and production organisation in Butterworth is seeking a Senior Supply Chain Associate to become an integral part of their collaborative and supportive team.

This role offers you the opportunity to be the primary point of contact for customer service within the supply chain, ensuring seamless communication between sales, warehouse, and vendor partners. You will play a pivotal role in inventory planning, utilising advanced demand forecasting models and supporting digitalisation initiatives that drive efficiency and accuracy. If you are looking for a position where your expertise will be valued, your input will shape key processes, and your professional growth will be supported through ongoing training opportunities, this is the perfect next step in your career. Enjoy flexible working arrangements and join a dependable network of professionals who are committed to excellence and continuous improvement.

• Be the trusted liaison between sales, warehouse teams, and vendors, ensuring all parts orders and urgent support cases are managed with care and precision.
• Take ownership of inventory planning by leveraging company-approved forecasting tools while actively contributing to process improvements and digital transformation projects.
• Benefit from a supportive work culture that values collaboration, knowledge sharing, and offers flexible working opportunities to help you achieve a healthy work-life balance.

What you'll do:

As a Senior Supply Chain Associate based in Butterworth, you will play a central role in connecting various departments to ensure smooth operations throughout the supply chain. Your day-to-day activities will involve acting as the go-to person for all parts-related enquiries from the sales team while also managing urgent support cases with empathy and responsiveness. You will be responsible for consolidating requirements from multiple sources, verifying details meticulously before processing purchase requisitions. By providing regular updates on backorders and delivery timelines, you will help maintain trust with both internal teams and external customers. In addition to these core duties, you will use sophisticated forecasting models to plan inventory effectively—monitoring trends and risks—and collaborate closely with management on process enhancements. Your ability to liaise with vendors ensures up-to-date information on product availability and pricing is always at hand. Success in this role comes from your commitment to transparent communication, your willingness to share knowledge across teams, and your proactive approach towards continuous improvement.

• Serve as the main point of contact for the sales team regarding parts indent and order requests, ensuring all queries are addressed promptly and thoroughly.
• Devise thoughtful action plans for urgent support cases, coordinating closely with internal teams to deliver timely solutions.
• Gather and consolidate requirements from both sales and warehouse teams, performing detailed checks before submitting purchase requisitions to ensure accuracy.
• Provide clear updates on backorder statuses to both internal stakeholders and customers, offering realistic estimations of delivery lead times at every stage.
• Plan inventory using approved demand forecast models, monitoring changes in sales trends, stock levels, and identifying potential supply risks proactively.
• Collaborate with management to enhance inventory processes, refine forecast models, and champion digitalisation efforts across the supply chain function.
• Liaise with vendors regularly to stay informed about backorder statuses, lead times, pricing updates, and participate in negotiations when necessary.
• Support cross-functional teamwork by sharing information transparently and fostering a dependable network among colleagues.
• Contribute ideas for continuous improvement initiatives that strengthen operational efficiency within the supply chain department.

What you bring:

The ideal candidate for the Senior Supply Chain Associate position brings extensive experience managing end-to-end supply chain processes within a collaborative setting. Your background includes significant exposure to customer service roles where clear communication was essential for building lasting relationships across departments. You possess deep familiarity with inventory planning tools—especially those involving demand forecasting—and understand how data-driven insights can inform smarter decision-making. Your proven ability to coordinate between sales teams, warehouses, and external suppliers ensures seamless operations even during periods of high demand or unexpected challenges. Beyond technical proficiency, your interpersonal strengths shine through: you are known for being approachable, empathetic, and always willing to lend support where needed. Your commitment to continuous learning means you embrace new technologies or process improvements enthusiastically—helping drive digital transformation efforts forward. Above all else, your dependability makes you a valued member of any team; colleagues trust your judgement because they know you act thoughtfully on behalf of shared goals.

• At least five years of experience in supply chain management or a related field where you have demonstrated reliability in handling complex logistics tasks.
• Proven track record of serving as a dependable point of contact between sales teams, warehouses, vendors, and customers within a fast-moving environment.
• Strong interpersonal skills that enable you to communicate clearly with diverse stakeholders while maintaining positive relationships built on trust.
• Experience using demand forecasting models for effective inventory planning along with an understanding of how changing trends impact stock levels.
• Ability to gather requirements from multiple sources accurately before submitting purchase requisitions or making procurement decisions.
• Familiarity with digitalisation initiatives within supply chain functions including process automation or system upgrades aimed at improving efficiency.
• Excellent organisational skills that allow you to manage multiple priorities simultaneously without compromising attention to detail or quality standards.
• A collaborative mindset that values teamwork over individual achievement; you thrive when sharing knowledge or supporting others’ success within the group.
• Comfortable negotiating with vendors regarding pricing updates or lead times while maintaining professionalism at all times.

What sets this company apart:

This organisation stands out as an employer of choice thanks to its unwavering commitment to creating an inclusive workplace where every voice is heard and respected. Employees benefit from flexible working opportunities designed to promote work-life balance alongside generous training programmes that encourage personal growth at every stage of your career journey. The company’s leadership style emphasises supportiveness over hierarchy—fostering an environment where collaboration flourishes naturally among knowledgeable professionals who genuinely care about each other’s success. With a strong focus on digital innovation within supply chain operations, employees are empowered not only by cutting-edge tools but also by a culture that values transparency, open communication, and mutual respect above all else. Whether you’re looking for stability or eager for new challenges within a nurturing community-oriented setting—this is the place where your contributions truly matter.

What's next:

If you are ready to take the next step in your career journey as a Senior Supply Chain Associate within an inspiring team environment—this is your moment!

Apply today by sending your CV to desmond.khoo@robertwalters.com.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C