Regional Customer Service Team Manager (Shared Services)

Team Manager, Customer Service Operations A leading organisation in the global food, feed, and mobility industries is seeking a Team Manager for Customer Service Operations to drive high-performance service delivery across Southeast Asia You will be empowered to lead a dependable team, collaborate with cross-functional partners, and contribute to sustainable business solutions that impact billions of lives worldwide.

What you'll do:

Your day-to-day responsibilities will involve guiding a dedicated team through complex quotation and order fulfilment processes while maintaining close collaboration with sales, manufacturing, and logistics partners.

• Lead and manage the customer service quotation and order processing teams to ensure timely and accurate fulfilment of customer requests across Southeast Asia.
• Participate actively in weekly backlog meetings with regional representatives to drive parts turnover and resolve outstanding issues efficiently.
• Provide day-to-day operational support and guidance as the functional leader for all local and sub-regional service operations, ensuring alignment with strategic initiatives.
• Oversee the preparation of quotations, pricing strategies, and discount approvals in accordance with established business rules.
• Coordinate closely with Sales, Manufacturing, and third-party logistics partners to guarantee seamless execution of orders from initiation through delivery.
• Assess current customer service and quotation processes regularly, identifying areas for enhancement and developing future-state operating models aligned with group strategy.
• Implement value stream methodology and best practice frameworks such as Lean or Six Sigma to drive efficiency gains and improve customer satisfaction.
• Foster a culture of continuous improvement by coaching team members, supporting their development, and managing performance effectively.
• Champion operational excellence by monitoring key metrics, analysing trends, and initiating corrective actions where necessary.
• Collaborate with internal stakeholders to ensure compliance with import/export documentation requirements, incoterms, freight management protocols, and letter of credit shipment standards.

What you bring:

• Bachelor's Degree in Supply Chain Management, Logistics, or a related discipline is required for this position.
• At least eight years of experience in supply chain management, parts operations, or order fulfilment is essential; three years must be at managerial level overseeing teams.
• Proficiency in SAP systems (SD Module), stock management tools, procurement processes, and related digital platforms is necessary for effective performance.
• Comprehensive understanding of incoterms as well as freight management principles is vital for handling international shipments smoothly.
• Demonstrated expertise in import/export documentation procedures including letter of credit shipment requirements ensures regulatory compliance.
• Excellent English communication skills—both written and spoken—are needed for successful collaboration across diverse teams.
• Familiarity with Lean methodologies or Six Sigma process improvement techniques is highly advantageous for driving operational enhancements.
• Strong people management abilities focused on coaching team members, supporting their development journeys, and managing performance constructively are crucial.
• Experience coordinating cross-functional projects involving sales teams, manufacturing units, and third-party logistics providers adds significant value.
• A proven track record of fostering inclusive environments where collaboration thrives is highly desirable.

What sets this company apart:

This organisation stands out as a global leader committed to balancing humanity, nature, and economic progress through sustainable solutions that touch billions of lives every day.

The company fosters an inclusive culture where collaboration between employees, customers, start-ups, multinationals, and academia accelerates positive impact worldwide. You’ll benefit from flexible working arrangements tailored to support work-life balance alongside generous training opportunities designed to advance your career.

What's next:

If you have experience managing regional customer service operations with hands on experience with SAP systems within manufacturing, shared services or Global Business Services:

Apply today by clicking on the link provided below or email to me at jeff.leong@robertwalters.com

We are thankful for all your keen interest in the position, only shortlisted candidate will be contacted by our recruitment team. Thank you.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C