An exciting Key Account Manager job has just become available at a leading global third-party logistics and supply chain solutions provider with presence in Jelutong, Penang. Reporting directly to the Finance, this role is ideal for professionals pursuing a career in logistics and supply chain who are ready to take their career to the next level and expose themselves to a network of high profile MNCs and clients.

About the Key Account Manager Role:
In this business critical role, you will be responsible for a portfolio of clientele and accounts. The responsibility will be to drive growth and maximise retention of accounts, creating demand and identify new opportunities within their portfolio, providing solutions aligned to customer needs.

Key Responsibilities:

• Responsible for managing, maintaining, and maximising growth potential of assigned key accounts
• Manage relationships of a defined number of MNC Customers and prospects in a particular sector or number of strategic sectors and serves as the single point of contact for each respective customer
• Ensure that key account engagements with customers are aligned with all relevant CHR stakeholders (country/regional/global)
• Directly contribute to the growth of the country Key Accounts Team budget by maintaining a healthy pipeline, ensuring a strong renewal rate for existing customers and increasing existing share of wallet in accordance with Sales Management targets
• Develop a comprehensive customer development plan and Win Plan for critical customers in your assigned portfolio and work on country/regional/global customer opportunities and strategic initiatives
• Drive consistent customer performance reviews and aligning with all relevant internal stakeholders with the objective of ensuring customer satisfaction and beyond
• Research and compile relevant customer information as part of the assigned customer RFI/RFP/RFQ process and prepare documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (via Customer Profile and/or SOP’s)
• Provide customer service of the highest quality and act as advocate to meet customer-specific needs
• Proactive review of financial results, volume and service performance report to monitor and drive account health

To succeed in the Key Account Manager role, you will need to have the ability to manage Key Accounts entrusted by the organisation while maximising growth and retention. You will also need to have a passion for excellence in customer service in managing said key accounts.

Key Requirements:

• Diploma or degree in Business or Logistics and Supply Chain Management or equivalent
• At least five years' sales experience
• Demonstrate analytical and problem-solving ability, attention to details, strong interpersonal skills and ability to communicate effectively verbally and in writing

This international third-party logistics and supply chain solutions provider is recognised as a leader in their field of expertise. With great clients and known for their solutions in the supply chain, logistics and transportation industry, they’ve made their mark in the industry.

If you are driven, determined and ready to take the next step in your career, this is the role for you. Great career progression opportunities and amazing exposure await the right person in this exciting Key Account Manager role.

Apply today or email me, Ean Tan, at ean.tan@robertwalters.com.my to further discuss this exciting opportunity.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C