Head of Shared Services Centre Asia Pacific

A leading multinational organisation is seeking a Head of Shared Services Centre Asia Pacific to spearhead the establishment and transformation of their supply chain operations in Malaysia. This is an exceptional opportunity for you to play a pivotal role in shaping the future of a newly established shared services hub, driving operational excellence across the region.

What you'll do:

As Head of Shared Services Centre Asia Pacific, you will take ownership of setting up new supply chain operations in Malaysia while guiding the transformation journey for the entire region. Your day-to-day responsibilities will involve close collaboration with internal stakeholders to design best-in-class processes for demand planning, replenishment cycles, inventory optimisation, logistics execution, and data governance. You will play an instrumental role in developing policies that drive efficiency while ensuring compliance with industry standards. By coaching your team members and promoting a culture of continuous learning and supportiveness, you will help build a resilient operation capable of adapting to evolving business needs. Your ability to connect people across functions will be key as you work together towards common goals in this exciting phase of organisational growth.

• Set up comprehensive end-to-end supply chain processes in Malaysia, ensuring seamless integration with regional business objectives and global standards.
• Lead the operational deployment of shared services centre transformation initiatives, collaborating closely with cross-functional teams to deliver measurable improvements.
• Oversee the design and execution of demand and replenishment planning cycles, utilising data-driven insights to optimise forecasting accuracy and service levels.
• Define inventory management policies and ensure that inventory targets are consistently achieved through effective monitoring, analysis, and continuous improvement.
• Establish robust data and process governance frameworks to maintain high standards of compliance, transparency, and operational efficiency across all supply chain activities.
• Direct logistics operations and co-packing execution, ensuring timely delivery, cost-effectiveness, and alignment with customer requirements.
• Build, coach, and nurture a high-performing team by fostering an environment of collaboration, knowledge sharing, and ongoing professional development.

What you bring:

To excel as Head of Shared Services Centre Asia Pacific, you will bring substantial experience from similar roles within shared services environments—ideally supporting multiple countries or regions. Your background should include deep involvement in all aspects of supply chain management with particular emphasis on planning disciplines such as demand forecasting. Familiarity with the FMCG sector will enable you to anticipate market trends while applying industry-leading solutions. You are someone who thrives when given the opportunity to pioneer new initiatives; your enthusiasm for building something from the ground up is matched by your commitment to nurturing talent within your team. Your approach combines technical expertise in areas like inventory optimisation and data governance with strong interpersonal skills that foster trust among colleagues. By drawing on these strengths—and your proven ability to manage complex logistics—you will help create an environment where everyone feels supported as they work together towards ambitious goals.

• Demonstrated experience working within a shared services centre hub environment with responsibility for multi-country or regional operations.
• Proven track record in full supply chain functions with particular strength in planning processes such as demand forecasting and replenishment cycles.
• Background in the fast-moving consumer goods (FMCG) industry is highly advantageous for understanding sector-specific challenges and best practices.
• Enthusiasm for being part of a pioneering team where your input shapes foundational processes and long-term success.
• Expertise in inventory management including policy definition, target setting, monitoring performance metrics, and implementing corrective actions as needed.
• Strong capability in data governance frameworks to ensure process integrity, compliance with regulations, and reliable reporting mechanisms.
• Experience overseeing logistics operations including co-packing execution with attention to detail on cost control and service quality.
• Ability to build rapport quickly with diverse teams while providing mentorship that encourages both individual growth and collective achievement.

What sets this company apart:

This multinational organisation stands out for its commitment to creating an inclusive workplace where every employee’s contribution is valued. The company’s presence in Kuala Lumpur offers not only access to a vibrant business community but also positions you at the heart of regional decision-making. Flexible hybrid working arrangements reflect their understanding that work-life balance is essential for sustained success. As part of their team, you’ll benefit from exposure to global best practices while enjoying opportunities for ongoing training and professional development. Their supportive leadership style ensures that employees feel empowered to share ideas openly—making it an ideal environment for those who value collaboration over hierarchy. Whether you’re looking for career progression or simply want to be part of an organisation that genuinely cares about its people’s wellbeing, this is an employer that delivers on its promises.

What's next:

If you are ready to take on this exciting challenge as Head of Shared Services Centre Asia Pacific—and want to shape the future of supply chain excellence—this is your moment to shine.

Apply today by clicking on the link provided or email your resume to SoonYee.Woo@robertwalters.com.my; we look forward to connecting with talented professionals who share our passion for teamwork and operational excellence.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C