Customer Service and Order Management

A leading global manufacturing and production of scientific instruments and analytical solutions is seeking a Customer Service and Order Management Analyst to join their team in Bayan Lepas.

This role offers you the opportunity to be at the heart of sales administration, supporting scientists and researchers worldwide as they make breakthrough discoveries that improve lives. You will play a pivotal part in ensuring seamless order processing, logistics coordination, and after-sales support, all while collaborating with diverse teams across multiple functions. The organisation is renowned for its commitment to customer excellence, continuous improvement, and fostering a supportive environment where your skills are valued and nurtured. If you are looking for a role that combines meaningful work with professional growth, flexible working opportunities, and access to ongoing training, this is your chance to make a real impact.

• Be part of a global network that empowers scientific innovation and supports life-changing research through high-value analytical solutions.
• Enjoy flexible working opportunities and comprehensive training programmes designed to help you grow both personally and professionally within an inclusive environment.
• Work closely with cross-functional teams, contributing to customer excellence by managing orders, coordinating logistics, and providing dependable after-sales support.

What you'll do:

As a Customer Service and Order Management Analyst based in Bayan Lepas, you will immerse yourself in the day-to-day operations of sales administration. Your responsibilities span from managing complex order processes using industry-leading software platforms like SAP and Salesforce to preparing shipping documentation for global deliveries. You’ll be instrumental in maintaining clear communication between internal teams—such as sales, planning, manufacturing, finance—and external customers. By providing responsive after-sales support and participating in departmental projects aligned with broader corporate goals, you’ll help drive customer excellence at every stage. Your attention to detail ensures compliance with regulatory standards while your collaborative spirit fosters a positive team environment. Success in this role means consistently delivering reliable service that exceeds expectations while contributing your unique perspective to ongoing improvements.

• You will manage the entire order process using SAP and Salesforce systems, ensuring compliance with company policies, SOX regulations, ISO standards, and accurate revenue recognition reporting.
• You will collaborate extensively with regional sales teams, planning departments, R&D units, manufacturing groups, finance professionals, shipping coordinators, and selling entities to fulfil both company objectives and customer requirements.
• You will maintain effective communication channels with internal stakeholders as well as external customers to achieve outstanding levels of customer satisfaction.
• You will provide after-sales service support by responding promptly to additional requests from customers or selling entities.
• You will participate actively in departmental projects that align with corporate objectives, contributing your insights and expertise to drive progress.
• You will prepare detailed shipping documents required for domestic and international shipments.
• You will coordinate global shipments efficiently to ensure timely delivery of products to customers around the world.
• You will support logistics operations by liaising with various teams to resolve any issues related to shipment or order fulfilment.
• You will uphold data accuracy in all order management activities by regularly updating records in SAP and Salesforce systems.
• You will contribute positively to a collaborative team culture by sharing knowledge and supporting colleagues whenever needed.

What you bring:

The ideal Customer Service and Order Management Analyst brings a blend of technical expertise and interpersonal sensitivity. Your background includes hands-on experience in sales operations where you’ve managed complex orders using SAP S4Hana and tracked customer interactions via Salesforce CRM. You’re comfortable analysing data using Microsoft Office tools while communicating clearly in English across written reports or verbal discussions. With at least two years’ experience supported by a relevant bachelor’s degree, you understand the importance of accuracy in compliance-driven environments. Your ability to connect empathetically with colleagues ensures smooth collaboration on cross-functional projects while your responsiveness builds lasting trust among customers seeking after-sales support. Adaptability is key; you thrive on learning new systems or procedures that enhance efficiency. Above all, your commitment to delivering dependable service makes you an invaluable member of the team.

• You have proven experience in sales operations or related administrative roles within a commercial or scientific environment.
• You possess strong proficiency in Microsoft Office applications including Excel, Word, PowerPoint, which enables you to handle data analysis and reporting tasks efficiently.
• You are adept at operating SAP (S4Hana) for order management processes as well as CRM platforms such as Salesforce for customer relationship tracking.
• Your fluency in English covers reading, writing, and oral communication skills necessary for interacting with global stakeholders.
• You hold a bachelor’s degree in a relevant discipline which provides you with foundational knowledge for this position.
• You bring at least two years of relevant working experience that demonstrates your dependability and commitment to quality service.
• Your interpersonal skills allow you to build trust-based relationships with colleagues across departments as well as external customers.
• You are sensitive to the needs of others and respond promptly when additional support is required after sales completion.
• Your enthusiasm for learning new systems or processes makes you adaptable within a fast-evolving workplace.
• Your attention to detail ensures compliance with regulatory standards such as SOX and ISO during order processing activities.

What sets this company apart:

This organisation stands out as a global leader dedicated to enabling scientific breakthroughs that improve human life. Employees here are part of an international community committed not only to technological advancement but also to nurturing talent through flexible working arrangements and robust training opportunities. The company values inclusivity—ensuring everyone’s voice is heard—and invests heavily in personal development so you can grow alongside industry experts. With over 8500 employees worldwide collaborating across more than 90 locations, you’ll find yourself surrounded by knowledgeable peers who share your passion for making a difference. The supportive leadership encourages open communication while offering resources tailored for both professional growth and personal wellbeing. Joining this team means becoming part of something bigger: helping scientists unlock new possibilities while enjoying generous benefits designed around your success.

What's next:

If you are enthusiastic about supporting scientific progress through exceptional customer service and order management expertise, this is your opportunity—apply now!

Apply today by sending your CV to desmond.khoo@robertwalters.com.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C