Customer Support Specialist

A leading global manufacturing and production organization is seeking a Customer Support Specialist to join their team in Bayan Lepas.

This role offers you the chance to be at the heart of customer order and delivery activities, providing essential after-sales support and ensuring every client receives attentive service. You will work closely with sales managers and customers across Asia (excluding China) and Europe, handling everything from new customer setups to tracking shipments and resolving complaints. The organisation is committed to fostering a supportive environment where your interpersonal skills and positive attitude will be valued, and where flexible working opportunities and ongoing training are part of the culture. If you are looking for a position that allows you to connect with people, share knowledge, and contribute meaningfully to a collaborative team, this is an excellent opportunity.

• Work directly with customers and sales managers across multiple regions, ensuring seamless order processing, timely deliveries, and responsive after-sales support.
• Enjoy a workplace that values flexibility, encourages professional growth through training opportunities, and supports your development as a dependable team member.
• Be part of an inclusive environment where your interpersonal skills, resourcefulness, and positive attitude are recognised and rewarded.

What you'll do:

As a Customer Support Specialist based in Bayan Lepas, you will play a pivotal role in supporting both customers and internal sales managers throughout the entire order lifecycle. Your day-to-day responsibilities will include setting up new clients in system databases, processing purchase orders from various international markets, tracking shipments meticulously, and providing prompt after-sales assistance. You will also be responsible for monitoring account credit statuses, reporting operational backlogs, supplying key data for sales analysis, and assisting with forecasting files. Success in this role comes from your ability to communicate effectively with diverse stakeholders while maintaining detailed records of orders, complaints, credits, and deliveries. Your commitment to delivering exceptional service ensures that every customer interaction is positive and productive.

• Support customers and sales managers in all aspects of customer order and delivery activities, ensuring each transaction is handled with care and accuracy.
• Set up new customers in NAV systems, complete AVL-related forms, and manage applications to facilitate smooth onboarding processes.
• Receive third-party customer purchase orders, create sales orders, follow up on contracts, and ensure orders are executed correctly and delivered on time.
• Track outgoing shipments by monitoring tracking numbers and status updates, keeping customers informed throughout the process.
• Provide comprehensive after-sales support by addressing customer complaints, managing special requirements such as RMAs, creating reshipment sales orders, and following up until resolution.
• Monitor credit status for all accounts diligently to maintain accurate records and support financial integrity.
• Report daily backlog and booking status to keep stakeholders updated on current operations.
• Supply relevant sales data to assist in preparing sales reports including forecasts and other analytical needs.
• Assist with maintaining the orders forecast file to help anticipate future demand and support planning efforts.
• Collaborate with factory teams for drop shipment orders to ensure optimal delivery timelines for IC sales.

What you bring:

Your proven experience in business or marketing equips you with the necessary understanding of commercial processes vital for success as a Customer Support Specialist. You bring strong computer skills that enable you to navigate office software confidently while managing complex order systems. Your ability to work independently yet remain connected with others highlights your dependability within collaborative environments. With excellent interpersonal abilities, you foster trust among clients by responding sensitively to their needs. Clear communication is one of your strengths; it ensures that all parties involved are well-informed throughout each stage of the order process. Your self-motivation drives you to tackle challenges proactively while maintaining a cheerful outlook even under pressure. Having your own transport adds convenience when attending meetings or supporting logistics functions. Familiarity with MS NAVISION further enhances your capability to manage customer records efficiently.

• Diploma or Degree in Business or Marketing provides you with the foundational knowledge required for this role.
• Computer literacy including proficiency in Microsoft Office enables you to handle daily tasks efficiently.
• Ability to work independently while interacting positively with colleagues and customers demonstrates your reliability within a team setting.
• Excellent interpersonal skills allow you to build strong relationships with clients from different backgrounds.
• Effective communication skills ensure clear exchanges of information between departments and external partners.
• Self-motivation combined with resourcefulness helps you resolve issues promptly while maintaining a positive work attitude.
• Possession of own transport gives you flexibility in commuting as needed for business operations.
• Proficiency in MS NAVISION is considered an added advantage for managing customer data effectively.

What sets this company apart:

This organisation stands out as a global leader in engineered materials manufacturing with a reputation for quality products and outstanding customer service. Employees benefit from being part of an inclusive workplace culture that values collaboration, mutual respect, and continuous learning. Flexible working opportunities allow staff members to balance personal commitments alongside professional responsibilities. The company invests generously in training programmes designed to enhance technical expertise as well as interpersonal skills—ensuring everyone has access to resources that support career growth. Team members enjoy working together towards shared goals within an environment that celebrates diversity of thought and experience. By joining this team, you become part of a network dedicated not only to delivering excellence but also nurturing individual potential through supportive leadership practices.

What's next:

If you are ready to make a meaningful impact by supporting customers across international markets while growing professionally within a collaborative team environment—this is your chance!

Apply today by sending your CV to desmond.khoo@robertwalters.com.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C