Senior Order Fulfillment Specialist

A leading global manufacturing and production is seeking a Senior Order Fulfillment Specialist to join their team in Perai.

This pivotal role offers you the opportunity to be at the heart of supply chain operations, ensuring prompt and accurate supply commitments in a dynamic demand environment. You will work closely with a global customer service network, supporting regional customers and strategic accounts while driving continuous improvement initiatives. The organisation is renowned for its supportive leadership, inclusive culture, and commitment to professional development, making it an ideal environment for those who value teamwork and growth. Flexible working opportunities and access to training programmes are just some of the benefits that await you as part of this forward-thinking team.

Be the focal point for order fulfilment processes related to strategic customers, collaborating across global teams to ensure seamless supply chain execution.

Enjoy flexible working opportunities and ongoing training programmes designed to support your professional growth and enhance your expertise in supply chain management.

Join a knowledgeable and inclusive team where your dependability and collaborative spirit will be valued, with supportive leadership guiding you towards success.

What you'll do:

As a Senior Order Fulfillment Specialist based in Perai, you will play a crucial role in orchestrating the flow of products from factory floor to customer doorstep. Your day-to-day activities will involve preparing detailed supply commitment plans for strategic customers by leveraging advanced reporting tools like CTB. You will act as the central point of contact between internal teams and external stakeholders, ensuring that every order meets the highest standards of accuracy and timeliness. By managing allocation decisions and communicating effectively across geographically dispersed teams, you will help maintain smooth operations even during periods of fluctuating demand. Your analytical skills will be put to use in preparing insightful reports on shipment history and open orders, while your participation in monthly review meetings will keep you at the forefront of supply chain strategy. Continuous improvement is encouraged through lean or Six Sigma projects, allowing you to contribute meaningfully to organisational goals while developing your own expertise.

• Prepare strategic customer supply commitment plans by analysing the latest inventory levels and factory supply schedules using Clean to Build (CTB) methodology.
• Match demand with available supply, proactively highlighting shortages to Strategic Account Directors and Program Managers when allocation decisions are required.
• Communicate directly with Strategic Account Directors regarding worldwide supply commitment plans, ensuring transparency and accuracy in all updates.
• Manage allocation decisions and inform customer service teams at multiple sites about their respective customer supply commitments, including communication with strategic customer Global Supplier Managers (GSM).
• Work closely with global customer service teams to ensure all orders meet agreed supply commitments, fostering dependable relationships across regions.
• Coordinate with warehouse and shipping departments to guarantee shipments are executed as planned and delivered on time to customers worldwide.
• Prepare comprehensive reports detailing actual shipment history and open orders on a global scale, providing valuable insights for decision-making.
• Attend to requirements from Strategic Customer Global Supplier Managers (GSM), balancing customer satisfaction with compliance to directives from Strategic Account Directors and Global Planning Directors.
• Execute global supply chain processes related to strategic customers, including order management, exception handling, holds, tracking and traceability reporting, cut-over control, safety stock processes, end-of-life procedures, and various analyses such as demand-supply matching and inventory analysis.
• Monitor key Supply Chain Metrics for strategic accounts, participating in monthly Supply Review S&OP meetings to stay updated on supply plans, constraints, and manufacturing issues while collaborating with Factory SCM for continuous improvement.

What you bring:

Your background as a Senior Order Fulfillment Specialist should reflect substantial experience within the field of supply chain management—ideally gained through roles involving demand-supply planning in complex manufacturing environments. You bring not only technical expertise but also strong interpersonal skills that allow you to collaborate effectively across diverse teams. Your proficiency with Microsoft Excel ensures that you can handle intricate data sets with ease, while familiarity with ERP systems like Oracle streamlines your workflow. Communication is one of your strengths; whether liaising with internal colleagues or external partners around the globe, your clarity fosters trust and understanding. Analytical thinking enables you to anticipate challenges before they arise, modelling scenarios that keep operations running smoothly even under pressure. If you possess additional language skills such as Mandarin or have experience driving process improvements through lean or Six Sigma initiatives, these attributes will further enhance your contribution.

• Minimum degree holder or higher qualification is required; alternatively, candidates with a diploma must have at least 10 years’ experience in supply chain management.
• At least 5 years of proven experience in demand-supply planning within the semiconductor or manufacturing industry is highly desirable.
• Excellent verbal and written communication skills in English are essential for effective collaboration across global teams.
• Advanced proficiency in Microsoft Excel is mandatory for data analysis and reporting tasks.
• Experience using Oracle or any ERP system is considered an added advantage for managing complex supply chain processes.
• Familiarity with Clean to Build (CTB) reporting methodologies will enable you to excel in preparing accurate supply commitment plans.
• Demonstrated ability to coordinate initiatives between geographically dispersed teams showcases your collaborative approach.
• Strong analytical skills are necessary for modelling various supply scenarios based on changing demand patterns.
• Good communication skills in Mandarin are beneficial for interacting with international stakeholders but not essential.
• A proactive attitude towards continuous improvement projects using lean or Six Sigma methodologies will set you apart.

What sets this company apart:

This organisation stands out as a leader in the semiconductor industry due to its unwavering commitment to employee development and operational excellence. The company fosters an inclusive environment where collaboration is encouraged at every level—from cross-functional project teams to regular knowledge-sharing sessions. Supportive leadership ensures that every team member feels valued and empowered to contribute ideas that drive both personal growth and business success. Flexible working arrangements allow employees to balance professional responsibilities with personal commitments, while access to ongoing training programmes helps individuals stay ahead of industry trends. The company’s dedication to continuous improvement means that innovative solutions are always welcomed, creating an atmosphere where learning never stops. With generous investment in technology infrastructure and process optimisation initiatives such as lean or Six Sigma projects, employees benefit from state-of-the-art resources designed to make their work more efficient and rewarding. Above all else, this organisation values dependability, inclusivity, and shared achievement—making it an exceptional place for talented professionals seeking long-term career progression within a globally respected brand.

What's next:

If you are ready to take the next step in your career as a Senior Distribution Planning within a supportive global team environment—apply now!

Apply today by sending your CV to desmond.khoo@robertwalters.com.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C