Regional Customer Service & Logistics Manager (FMCG)

Regional Customer Service and Logistics Manager (FMCG)

A leading global food and beverage group is seeking a Regional Customer Service and Logistics Manager to join their organisation.

What you'll do:

As the Regional Customer Service and Logistics Manager, you will play an instrumental role in orchestrating end-to-end logistics operations across both local Malaysian markets and an extensive network of export destinations.

• Lead the overall customer service, logistics, and order management functions to support both domestic Malaysian business channels as well as export markets throughout Asia-Pacific and beyond.
• Drive operational efficiency by ensuring timely and accurate order processing, shipment scheduling, and delivery coordination for multiple product lines.
• Oversee all inbound, outbound, and drop shipment activities while managing carrier selection processes and monitoring performance to achieve cost-effective logistics solutions.
• Ensure full compliance with international trade regulations, customs requirements, HS code declarations, MOH documentation, and maintain up-to-date licensing for smooth cross-border operations.
• Manage logistics costs by optimising freight spend and preparing detailed financial reports aligned with company budgets and audit standards.
• Act as the escalation point for key customer issues; resolve concerns promptly to maintain high levels of satisfaction and foster long-term partnerships.
• Monitor critical service performance metrics such as case fill rate (CFR), on-time-in-full (OTIF), order accuracy, and customer satisfaction scores; implement improvement plans where necessary.

What you bring:

The ideal candidate for the Regional Customer Service and Logistics Manager position brings substantial experience from roles involving complex supply chain environments

• Minimum University degree in Business Administration, Supply Chain, Economics, Industrial Engineering or similar field
• Extensive experience managing customer service or logistics operations within the FMCG sector or similar industries with complex supply chains.
• Proven track record of overseeing order management processes for both domestic distribution channels (modern trade/general trade) as well as international export markets.
• Strong understanding of international trade compliance requirements including customs regulations, HS code declaration procedures, MOH documentation protocols, and licensing renewals (LKIM/MICCI/SOLAS).
• Excellent interpersonal skills enabling you to act as an escalation point for customer issues while fostering positive relationships with clients and internal teams alike.
• Collaborative approach when partnering with cross-functional teams such as Supply Planning or Finance to align logistics operations with sales targets or fiscal timelines.
• Hands-on involvement in new product development projects ensuring operational readiness from stock availability through to successful market launch.
• Analytical mindset capable of identifying process inefficiencies within supply chain operations; experience leading process improvement initiatives is highly valued.
• Ability to manage multiple priorities simultaneously while supporting annual audits or handling ad hoc requests in a fast-paced environment.

What sets this company apart:

This organisation stands out as a regional powerhouse within the FMCG industry. Employees benefit from being part of an inclusive workplace culture that values knowledge sharing, professional growth opportunities, and supportive leadership. The company’s commitment to operational excellence is matched by its focus on employee wellbeing—offering flexible working arrangements designed to promote work-life balance. As part of this team you’ll enjoy exposure to best practices in international trade compliance while contributing directly towards expanding the reach of household-name products throughout Asia’s dynamic consumer landscape. The organisation’s emphasis on collaboration ensures that every team member has a voice in shaping future successes while enjoying access to ongoing training resources tailored towards personal development goals.

What's next:

Apply now or email me at Ariel.Lai@robertwalters.com.my to discuss this new opportunity!

Please note that only shortlisted candidates will be contacted.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C