Our client is seeking a dedicated and experienced Customer Service Manager to lead their team in delivering exceptional customer service. This role involves managing all aspects of order fulfilment, coordinating with various departments, and driving innovation for continuous improvement.
The successful candidate will be responsible for enhancing the customer experience, improving competitive advantage, and building a high-performance team.
- Lead a team to deliver excellent customer service
- Manage all aspects of order fulfilment
- Drive innovation for continuous improvement
What you'll do:
As a Customer Service Manager, your primary role will be to provide leadership in building a high-performance customer service team. You will be responsible for developing an efficient order management system, creating value for customers, and coordinating with various departments to deliver goods and services that exceed expectations. Your commitment to continuous improvement will drive innovation in our customer service processes. Regular customer visits will enhance your understanding of the market and help you innovate customer service solutions.
- Develop and manage an efficient order management system and process
- Create value for customers to enhance their experience
- Coordinate cross-functionally to deliver goods and services that meet or exceed customer expectations
- Develop and execute a robust inventory model to ensure optimum finished goods stock
- Reinforce best practices and drive continuous improvement in customer demand, order management, and overall satisfaction
- Provide leadership and develop team's capability and competency to build a high-performance team
What you bring:
The ideal candidate for the Customer Service Manager role brings a wealth of experience in the Customer Service/Supply Chain environment. With at least 8 years of experience under your belt, including 5 years in a managerial position, you have proven your ability to lead teams with diverse knowledge and experiences. Your professional degree in Business Administration or a related field equips you with the necessary skills to excel in this role. Your customer-focused approach will be key in enhancing the customer experience.
- Professional degree in Business Administration or related discipline from a recognised local or overseas university
- Minimum 8 years experience in Customer Service/Supply Chain environment
- At least 5 years experience of managerial position in related fields
- Customer-focused approach
- Experience in leading a team with diverse knowledge and experience
What sets this company apart:
Our client is renowned for its commitment to excellence and innovation. They are dedicated to providing an inclusive work environment where every employee feels valued, respected, and engaged. They believe that diversity fuels innovation and they are committed to fostering a culture where every voice is heard. They offer flexible working opportunities, generous pensions contributions, training opportunities, and supportive leadership.
What's next:
Ready to take the next step in your career? Apply now!
Apply today by clicking on the link!
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
