Customer Service Representative (Mandarin speaking)

A global brand is seeking a Customer Care Representative in Kuala Lumpur. You will be part of the customer service team by managing order-to-cash processes, handling after-sales queries, and delivering excellent service to Mandarin and Cantonese-speaking customers.

As a Customer Care Representative based in Kuala Lumpur, you will become an essential point of contact for valued customers. Your day-to-day activities involve managing orders from initiation through fulfilment while ensuring all payments are processed smoothly. You’ll also be responsible for addressing repair requests—coordinating between customers and service centres—and keeping everyone updated on progress. Your fluency in Mandarin or Cantonese allows you to provide personalised assistance that meets the unique needs of a diverse client base. Working closely with various departments such as logistics, sales administration, marketing, operations, and event support means you’ll build strong interdepartmental relationships that foster teamwork. Success in this role comes from your ability to communicate clearly, stay organised under pressure, adapt quickly to new systems or policies, and always put the customer’s experience first.

• You will manage the end-to-end order processing cycle, including invoicing and payment monitoring, ensuring every transaction is completed accurately and efficiently for all customers.
• You will liaise proactively with logistics and warehouse teams to track shipments, resolve delivery issues promptly, and maintain up-to-date records within internal systems.
• You will handle customer inquiries related to product repairs and services with empathy, professionalism, and efficiency across phone, email, or chat channels.
• You will coordinate closely with authorised service centres to schedule repairs, monitor progress, and keep customers informed throughout the resolution process.
• You will deliver exceptional support specifically tailored for Mandarin/Cantonese-speaking customers while maintaining high standards of communication in English for internal reporting.
• You will actively participate in streamlining customer care processes by providing feedback and insights aimed at improving operational efficiency and accuracy.
• You will occasionally adapt your working hours to address urgent customer needs outside standard business times when required.

What you bring:

• Minimum SPM or equivalent qualification in business administration or customer service is preferred for this position.
• At least three years’ proven experience in customer service or sales administration roles is essential for success in this role.
• Direct exposure to order-to-cash processes demonstrates your understanding of transactional workflows within a commercial environment.
• Experience handling service or repair requests is highly advantageous as it showcases your ability to manage after-sales scenarios effectively.
• Fluency in Mandarin or Cantonese is required so you can confidently support our diverse customer base; proficiency in English is also necessary for internal communications.
• Familiarity with customer service platforms or tools ensures you can navigate digital systems efficiently; experience with repair tracking software is beneficial but not mandatory.

What sets this company apart:

This organisation is an employer of choice known for its strong focus on employee wellbeing, inclusivity, and professional growth. It offers stability and development opportunities within a collaborative, multicultural environment. Employees benefit from tailored training, flexible working arrangements, and recognition programmes, making it an ideal place for those who value career growth and a supportive team culture.

What's next:

If you are ready to take the next step in your career journey by making a real difference for customers every day, we invite you to apply now!

Apply today by clicking on the link provided—your future starts here!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C