An exciting opportunity has arisen for a dynamic and strategic Service Manager (Automotive) to join a leading organisation in the automotives industry.
Based in the vibrant city of Penang, Malaysia, you will play a pivotal role in overseeing and optimising all aspects of aftersales service operations. This role offers the chance to lead a team of professionals, ensuring high levels of customer satisfaction and efficient service delivery. Your expertise will be instrumental in driving revenue growth through continuous improvement in aftersales processes.
What you'll do:
As a Service Manager (Automotive), your role will be critical in maintaining long-term customer relationships and driving revenue growth through aftersales services. You will have the opportunity to shape the future of our aftersales strategy, working closely with various teams to align this with our broader business objectives. Your leadership will guide our dedicated aftersales team towards delivering excellent service while identifying opportunities for process improvements. Your ability to manage relationships with key stakeholders will be crucial in resolving any issues swiftly, ensuring seamless service delivery at all times.
- Develop and implement aftersales strategies to enhance customer satisfaction, retention, and loyalty.
- Lead and manage the aftersales team to ensure excellent service delivery and performance.
- Monitor key performance indicators related to aftersales operations and implement corrective actions as needed.
- Collaborate with cross-functional teams to align aftersales strategies with overall business objectives.
- Identify opportunities for process improvements within the aftersales department.
- Manage relationships with key stakeholders to ensure seamless service delivery.
- Develop training programs for aftersales staff to enhance technical skills and customer service excellence.
- Prepare regular reports for senior management, highlighting aftersales performance and opportunities for growth.
What you bring:
To succeed as a Service Manager (Automotive), you must bring proven experience from an aftersales management role within the automotives industry. Your strong educational background in Marketing, Business or a related field will support your strategic approach towards enhancing customer satisfaction. Your fluency in English and other local languages will enable effective communication across diverse teams. Your excellent presentation abilities will be essential when preparing regular reports for senior management.
- Diploma or Bachelor's degree in Marketing, Business, or a related field
- Minimum 3-5 years of experience in an aftersales management role
- Fluency in written and spoken English and other local languages
- Excellent communication and presentation abilities
- Experience within the automotives industry
What sets this company apart:
Our client is one of the leading organisations in their industry, constantly seeking market growth and breaking new grounds globally. They are committed to developing their presence worldwide while providing their employees with ample opportunities for professional growth. Their dedication to customer satisfaction and continuous improvement sets them apart in the competitive automotives industry.
What's next:
If you are experienced in dealer management and looking for an opportunity to step into a growing corporation, this Service Manager role is the perfect fit for you!
Apply today or email me at jack.moh@robertwalters.com.my to discuss further.
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
