Client Service Manager (Media/PR)
Salary Market Aligned
Location Kuala LumpurFULL_TIME
Consultant Beatrice Chin
Job Ref 1842000/001
Date posted 26 August 2022kuala-lumpur sales/sales-support 2022-08-26 2022-10-25 media Kuala Lumpur MY Robert Walters https://www.robertwalters.com.my https://www.robertwalters.com.my/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
A rapidly expanding media and PR company is looking for a talented candidate to take on a newly created Client Service Manager (Media/PR) job in Malaysia. In this job, you will lead a team and be responsible for all customer service-related functions.
About the Client Service Manager (Media/PR) Role:
You will manage and action on client queries for the company and co-ordinate with all the relevant teams. The Client Services Manager is expected to manage the interactions with PRs by answering requests that come in either via the company's platform, email or telephone as well as ensuring that standards for the customer service are consistent through regular team and individual team member training.
- Ensuring customer support shifts are adequately covered - maintaining the rotation
- Driving and Maintaining standards in customer responses and turn around times to ensure customer satisfaction
- Overseeing team training to drive and maintain standards
- Liaising with the Sales and Client Management functions to identify and flag new business and upsell opportunities
- Working closely with the Client Management teams to secure the highest client retention possible
To succeed in the Client Service Manager (Media/PR) job, you will need to have the ability to work effectively and co-operatively across multiple departments.
- Excellent communication and listening skills, people management skills
- Highly organised and efficient; good time management skills
- A problem solver – always looking for a solution or ways to improve current processes
- Strong analytical skills and a thorough work ethos
- Excellent attention to detail and accuracy in all work
- Ability to train and assess team members
This company has presence across APAC and is widely known in the media industry. The culture is demanding, but if you are confident and have a can-do attitude, the potential rewards are significant. The firm is also very focused on developing and training their people to the highest standards.
If you are driven, determined and want to take the next step in your career, this is the role for
you. Great career progression opportunities await the right person in this exciting Client Service Manager (Media/PR) job.
Apply today or email to firstname.lastname@example.org to discuss this new opportunity.
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
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