Call Centre Manager
Salary MYR72,000 - MYR96,000 per annum + Attractive
Location Kuala Lumpur
Consultant Amanda Lee
Date posted 31 May 2018Menara 3 Petronas Persiaran KLCC Kuala Lumpur 50088 Robert Walters Malaysia
An exciting Call Centre Manager job has just become available at one of the most renowned direct sales companies based in Kuala Lumpur. Reporting directly to the Head of Customer Service, this is a role for a call centre leader in the customer service industry.
About the Call Centre Manager Role:
In this highly-commercial role, you will report to the Head of Customer Service and be responsible for the overall management of customer service across multiple regions within Malaysia.
- Lead a team of eight Customer Service Representatives in recruitment, training and problem solving
- Manage inbound and outbound calls including customer inquiries, complaints, follow up, etc.
- Ensure efficiency in resolving customer issues
- Consult marketing and communication teams whenever necessary
To succeed in this Call Centre Manager role, you should ideally have a bachelor's degree in any field with hands-on experience in managing call centres.
- At least six years' experience in call centre management
- Ability to think both strategically and tactically
- Good attention to detail
- Capable of engaging with senior stakeholders
- Demonstrated ability to manage multiple projects - prioritisation, planning and task delegation
- Willingness to work occasionally on occasional weekends
This international brand has successfully penetrated into the market globally. It adopts the culture of embracing innovation as it believes each individual's suggestion and recommendation can help the company grow in today's rapidly-changing market.
If you are a hands-on individual and look forward to fast-tracking your career with an established brand name, this is an exciting role that will offer fantastic exposure and opportunities for personal development. There will be potential scope for both vertical or lateral growth in time to come.
Apply now or email me at email@example.com to discuss the opportunity.
Business Registration Number: 729828-T
Licence Number: JTK2125
Business Registration Number: 729828-T Licence Number: JTK2125