Sales Executive

A leading global vision care provider is seeking a Sales Executive to join their team in Penang.

This is an exciting opportunity for you to play a pivotal role in driving sales growth and nurturing long-term customer relationships within the Malaysian market. The organisation is renowned for its commitment to quality, innovation, and employee development, offering a supportive and inclusive environment where your contributions are truly valued. You will enjoy flexible working opportunities, access to ongoing training, and the chance to work alongside knowledgeable professionals who are passionate about making a difference in people’s lives. If you are looking for a role that combines meaningful work with professional growth and a collaborative culture, this could be the perfect next step in your career.

What you'll do:

As a Sales Executive based in Penang, you will be at the forefront of building lasting connections with customers while driving sales performance across your assigned territory. Your day-to-day activities will involve strategic planning of customer visits, leveraging CRM systems for data-driven decision-making, executing impactful promotional campaigns, and ensuring that merchandising standards are consistently met. You will act as a trusted advisor for clients by providing operational support throughout the sales process—from order placement through after-sales service—ensuring every interaction reflects the high standards of the organisation. Success in this role requires you to be proactive in identifying new business opportunities, responsive in addressing client concerns, and collaborative when working with cross-functional teams. Your ability to balance relationship-building with meticulous attention to detail will enable you to achieve ambitious sales targets while contributing positively to the company’s reputation for excellence.

• Develop and maintain strong business relationships with customers by understanding their needs and gathering valuable business intelligence to inform sales strategies.
• Analyse customer profiles within your designated area to create effective daily call plans, including journey planning, setting clear selling objectives, preparing persuasive presentations, and ensuring all sales equipment is ready for use.
• Utilise CRM tools such as Salesforce.com to manage selling objectives, monitor inventory levels, and generate detailed sell-through status reports for territory outlets.
• Implement quarterly promotional activities in line with marketing objectives by delivering engaging presentations using persuasive selling skills tailored to each customer segment.
• Secure or enhance merchandising space within territory outlets by effectively promoting products through point-of-sale materials provided by the Sales & Marketing teams.
• Increase or maintain customer share of spend on vision care products by aligning with throughput trends and identifying new opportunities for growth within assigned accounts.
• Provide comprehensive operational support to customers by managing sales orders through the Customer Service Department, handling product exchanges and returns efficiently, addressing consumer complaints promptly, and overseeing credit terms and collections processes.
• Ensure all adverse events or product complaints related to vision care products are reported swiftly to relevant internal stakeholders according to established protocols.
• Collaborate closely with internal teams such as Sales, Marketing, Finance, Customer Service, and Supply Chain to ensure seamless service delivery and optimal customer satisfaction.
• Undertake additional ad-hoc tasks as required by management to support overall business objectives and contribute positively to team goals.

What you bring:

To excel as a Sales Executive in this organisation, you will bring not only technical expertise but also a genuine passion for connecting with people. Your background includes hands-on experience navigating complex sales cycles within healthcare or related industries where building trust is paramount. You possess excellent verbal and written communication skills that allow you to engage confidently with clients from various backgrounds. Your proficiency in Microsoft Office ensures that administrative tasks are handled efficiently while your familiarity with CRM platforms like Salesforce.com empowers you to make informed decisions based on real-time data insights. Beyond technical know-how, your empathetic approach helps foster long-term partnerships built on mutual respect; meanwhile your keen eye for detail ensures nothing falls through the cracks during busy periods. Adaptability is key—you’re comfortable travelling locally when needed—and your collaborative spirit means you thrive when working alongside others towards shared goals. Ultimately, your combination of industry knowledge, interpersonal sensitivity, organisational skills, and commitment makes you an invaluable addition to any forward-thinking team.

• Minimum SPM qualification or higher is required along with proficiency in Microsoft Office applications including Excel, Word, and PowerPoint which enables efficient reporting and presentation preparation.
• Fluency in both spoken and written English as well as Bahasa Malaysia is essential for effective communication with diverse stakeholders across internal departments and external partners.
• At least two years’ experience in sales, retail or other customer-facing roles—preferably within healthcare or pharmaceutical sectors—demonstrates your capability to thrive in similar environments.
• A proven track record of achieving sales targets and growing account revenue highlights your results-oriented approach and reliability as a team member.
• Familiarity with CRM systems such as Salesforce.com is advantageous as it supports efficient management of customer information and sales activities.
• Knowledge of healthcare, pharmaceutical or vision care industries is considered beneficial as it allows you to quickly adapt product knowledge into compelling value propositions for clients.
• Excellent communication skills combined with strong interpersonal abilities enable you to build rapport easily with customers while fostering trust-based relationships over time.
• Demonstrated ability to plan strategically and execute sales initiatives ensures that you can prioritise tasks effectively while meeting organisational objectives.
• Good analytical thinking paired with problem-solving skills allows you to address challenges proactively while maintaining high attention to detail throughout all processes.
• Willingness to travel within your assigned territory shows flexibility and commitment towards meeting client needs wherever they may arise.

What sets this company apart:

This organisation stands out as a global leader in vision care solutions thanks to its unwavering focus on quality products backed by decades of research excellence. Employees benefit from an inclusive culture where everyone’s voice matters—regardless of background or experience level—which fosters genuine collaboration across departments. The company invests heavily in professional development through structured training programmes designed not just for skill enhancement but also personal growth. Flexible working arrangements accommodate diverse lifestyles while generous pension contributions provide peace of mind about future security. With a reputation built on integrity and compassion towards both employees and customers alike, this employer offers more than just a job—it provides an opportunity for meaningful impact within an environment that celebrates diversity, encourages open communication, and rewards dedication at every stage of your career journey.

What's next:

If you are ready to take the next step in your career journey within an inspiring environment where your talents are recognised and nurtured—this is your moment!

Apply today or email me at jack.moh@robertwalters.com.my to discuss this new opportunity.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C