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Senior Operations Manager (Beauty Retail)

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Seeking a Senior Operations Manager to oversee daily operations of multiple beauty retail stores, ensuring high customer satisfaction, operational efficiency, and profitability. Key responsibilities include managing store operations, leading and developing teams, enhancing customer experience, inventory and supply chain management, financial oversight, and ensuring compliance with health and safety regulations. Reporting to the Director.

About the Senior Operations Manager (beauty) Role:
The Senior Operations Manager is responsible for overseeing the daily operations of our beauty retail stores, ensuring high levels of customer satisfaction, operational efficiency, and profitability. This role requires a strategic thinker with strong leadership skills, a deep understanding of the beauty retail industry, and a passion for driving operational excellence.

Key Responsibilities:

  • Operational Management:

    • Oversee the day-to-day operations of multiple beauty retail stores.
    • Ensure stores are well-stocked, clean, and comply with company standards and policies.
    • Implement and monitor operational procedures to maximize efficiency and minimize costs.
    • Analyze store performance data and develop strategies to improve sales and profitability.
  • Team Leadership:

    • Lead, mentor, and develop store managers and their teams.
    • Conduct regular performance reviews and provide actionable feedback.
    • Foster a positive and inclusive work environment.
    • Develop and implement training programs to enhance staff skills and knowledge.
  • Customer Experience:

    • Ensure an exceptional customer experience by maintaining high service standards.
    • Address customer inquiries and resolve issues promptly.
    • Implement customer feedback mechanisms to continuously improve service quality.
  • Inventory and Supply Chain Management:

    • Oversee inventory management processes to ensure optimal stock levels.
    • Coordinate with suppliers and vendors to ensure timely delivery of products.
    • Monitor and manage inventory shrinkage and loss prevention.
  • Financial Management:

    • Develop and manage store budgets.
    • Monitor financial performance and implement corrective actions as needed.
    • Ensure compliance with company financial policies and procedures.
  • Marketing and Promotions:

    • Collaborate with the marketing team to execute promotional activities.
    • Analyze the effectiveness of marketing campaigns and suggest improvements.
    • Stay updated on industry trends and competitor activities.
  • Compliance and Safety:

    • Ensure all stores comply with health and safety regulations.
    • Conduct regular audits to ensure compliance with company policies and procedures.
    • Implement and monitor safety protocols to protect staff and customers.

To succeed in this Senior Operations Manager (Beauty Retail) role,you will need to e commercially driven, with excellent people management skills.

Key Requirements:

  • Bachelor’s degree in Business Administration, Retail Management, or a related field.
  • Minimum of 5 years of experience in retail operations, preferably in the beauty industry.
  • Proven track record of managing multiple retail locations.
  • Strong leadership and team management skills.
  • Excellent analytical and problem-solving abilities.
  • Strong financial acumen and budget management experience.
  • Exceptional communication and interpersonal skills.
  • Proficiency in retail management software and Microsoft Office Suite.
  • Ability to travel as required.

This international beauty retail brand needs no introduction and is recognised as the leader in their field of expertise. With great clients and known for their corporate entertainment, they’ve won many awards. The culture is demanding but if you are confident and have a can-do attitude the potential rewards are significant.

The firm is also very focused on developing and training their people to the highest standards.
If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Senior Operations Manager (Beauty Retail) job.

Apply today or email me at christie.cheah@robertwalters.com.my to discuss this new opportunity.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C

Contract Type: FULL_TIME

Specialism: Sales

Focus: Sales - General

Industry: Retail

Salary: MYR144,000 - MYR168,000 per annum + Market Aligned

Workplace Type: On-site

Experience Level: Senior Management

Location: Kuala Lumpur

Job Reference: LG3F48-2E43DADE

Date posted: 26 June 2024

Consultant: Christie Cheah

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