Senior Operations Manager (F&B)

A newly created Senior Operations Manager position has just been made available with a growing F&B brand here in Malaysia. They have ambitious plans and looking for someone experienced and talented in the market as part of their growth plans.

A leading and much-loved local food and beverage brand in Kuala Lumpur is seeking a Senior Operations Manager to oversee the daily operations of its rapidly expanding network of stores. With nearly 20 outlets currently thriving and ambitious plans to grow to 50 locations the next few years, this is an exceptional opportunity for you to play a pivotal role in shaping the future of a business that has captured the hearts of local customers and built a strong digital media following. This position offers you the chance to make a significant impact by ensuring operational excellence, nurturing teams, and upholding the highest standards across all stores. If you are passionate about delivering outstanding customer experiences, committed to maintaining rigorous standards, and excited by the prospect of supporting large-scale growth, this could be your perfect next step.

• Join a well-established F&B brand with a loyal customer base and a vibrant digital presence, offering you the platform to influence both day-to-day operations and long-term strategy.
• Be at the forefront of an exciting expansion journey as the company aims to more than double its store count within the next year, providing ample opportunities for professional growth and leadership development.
• Enjoy working in an environment that values training, cleanliness, and adherence to best practices, where your ability to nurture teams and drive operational improvements will be highly valued.

What you'll do:

As Senior Operations Manager, you will take charge of overseeing multiple food and beverage outlets throughout Kuala Lumpur. Your focus will be on ensuring that every store operates smoothly each day while upholding rigorous standards for service quality, cleanliness, and staff training. You will work closely with store managers to provide guidance on implementing best practices and fostering a supportive team environment. By conducting regular site visits and analysing key performance indicators such as sales figures or customer satisfaction scores, you will identify opportunities for improvement that align with the company’s ambitious expansion plans. Your collaborative approach will see you partnering with other departments—such as marketing—to maximise the impact of the brand’s digital presence while also ensuring compliance with health regulations. Ultimately, your success in this role will be measured by your ability to maintain operational excellence during periods of rapid growth while nurturing teams who share your commitment to delivering memorable customer experiences.

• Oversee the daily operations of all food and beverage outlets, ensuring each location consistently delivers high-quality service and maintains excellent standards.
• Implement, monitor, and continuously improve standard operating procedures (SOPs) across all stores to guarantee consistency in product quality, service delivery, and hygiene.
• Lead, mentor, and support store managers and their teams by providing ongoing training programmes focused on customer service excellence, operational efficiency, and compliance with company policies.
• Conduct regular site visits to assess store performance, identify areas for improvement, and ensure that cleanliness protocols are strictly followed at all times.
• Collaborate closely with senior leadership to develop strategies for successful store expansion while maintaining operational integrity during periods of rapid growth.
• Analyse sales data, customer feedback, and operational metrics to identify trends, address challenges proactively, and implement effective solutions that enhance overall performance.
• Foster a positive team culture by encouraging open communication, recognising achievements, and promoting shared goals throughout all levels of staff.
• Work alongside marketing teams to leverage the brand’s strong digital media presence in order to drive footfall and reinforce customer loyalty across existing and new locations.
• Ensure compliance with all relevant health, safety, and regulatory requirements in every outlet under your supervision.
• Support recruitment efforts by identifying talent needs within stores and participating in hiring processes to build dependable teams capable of sustaining growth.

What you bring:

The ideal candidate for Senior Operations Manager brings substantial experience from managing operations across multiple sites within the food or retail sector. Your expertise lies not only in setting up robust systems but also in guiding others through change—whether it’s rolling out new SOPs or scaling up teams during periods of growth. You have a proven ability to interpret data meaningfully so that decisions are always informed by real-world results rather than assumptions. Your interpersonal strengths shine through when collaborating with colleagues from different backgrounds or departments; you know how important it is for everyone’s voice to be heard as part of a supportive team culture. Above all else, your passion for delivering exceptional customer experiences drives everything you do—from mentoring junior staff members right through to engaging directly with customers on-site if needed.

• Extensive experience managing multi-site operations within the food and beverage industry or similar retail environments where high standards are essential.
• Proven track record in developing and implementing standard operating procedures that drive consistency across multiple locations.
• Strong background in team leadership with demonstrated ability to train, motivate, and support staff at various levels within an organisation.
• Excellent organisational skills with keen attention to detail when it comes to maintaining cleanliness protocols and ensuring compliance with health regulations.
• Ability to analyse complex data sets—including sales reports or customer feedback—and translate insights into actionable improvements for store performance.
• Outstanding interpersonal skills that enable you to foster collaboration among diverse teams while building trust-based relationships with colleagues at all levels.
• Experience supporting large-scale expansion projects or rollouts within fast-growing businesses is highly desirable.
• Comfortable working alongside marketing professionals to help amplify brand messaging through digital channels or social media platforms.
• Commitment to nurturing inclusive workplace cultures where everyone feels valued for their contributions toward shared goals.

What sets this company apart:

This organisation stands out as one of Kuala Lumpur’s most beloved food brands thanks not only to its delicious offerings but also its unwavering commitment towards quality service at every touchpoint. The company has cultivated a loyal following among locals who appreciate both its welcoming atmosphere in-store as well as its engaging presence online. Employees here benefit from being part of an ambitious yet supportive team environment where personal development is encouraged through ongoing training initiatives. As they embark on an exciting phase of expansion—with plans already underway for significant growth—you’ll find yourself surrounded by colleagues who share your enthusiasm for making a positive difference both inside stores and within the wider community. The business places great value on inclusivity; everyone is encouraged to contribute ideas regardless of their role or tenure which helps foster genuine camaraderie among staff members at all levels. If you’re looking for somewhere that rewards dedication while offering plenty of room for advancement then this could be exactly what you’ve been searching for.

What's next:

If you are ready to take on a rewarding challenge where your expertise can shape the future success story of one of Kuala Lumpur’s favourite F&B brands, we encourage you to apply now!

Apply today by clicking on the link provided—your next career adventure awaits!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C