Our client is seeking a dynamic Head of Dealer Department to lead the development and management of their automotive dealership network.
This pivotal role involves expanding and optimising the dealer network, nurturing dealer partnerships, and upholding corporate standards in sales, service quality, and brand integrity. A key focus is ensuring customers receive a superior and consistent experience across all dealership touchpoints.
- Lead the development and management of an automotive dealership network
- Ensure alignment with sales, service, and customer experience objectives
- Expand and optimise the dealer network
What you'll do:
As the Head of Dealer Department, you will be tasked with leading the development and management of our client's automotive dealership network. Your role will involve expanding and optimising the dealer network while nurturing dealer partnerships. You will uphold corporate standards in sales, service quality, and brand integrity. Your key focus will be ensuring customers receive a superior and consistent experience across all dealership touchpoints.
- Identify and onboard new dealers, ensuring they meet corporate standards
- Regularly assess dealer performance based on critical metrics such as sales achievements, customer satisfaction, and service quality
- Align dealership operations with corporate sales and service protocols
- Formulate and execute strategies to enhance customer interactions throughout the dealership network
- Foster strong, collaborative relationships with dealership leadership
- Ensure all dealerships adhere to corporate policies, industry regulations, and brand guidelines
- Monitor and guide the financial performance of dealerships
- Manage budgets and allocate resources effectively to meet service and operational objectives
- Lead and inspire the dealer network team
What you bring:
As the ideal candidate for the Head of Dealer Department role, you bring a wealth of experience in automotive sales and service. You have proven expertise in managing dealership operations, expanding networks, and boosting customer satisfaction. Your strong leadership skills enable you to build effective relationships with dealer owners and external stakeholders. With your strategic mindset, you are capable of aligning dealer network strategies with overarching business goals.
- Bachelor's degree in a business-related field
- Minimum of 10 years' experience in automotive sales and service, with at least 5 years in a senior leadership position
- Proven expertise in managing dealership operations, expanding networks, and boosting customer satisfaction
- Strong leadership and relationship-building skills
- Strategic mindset capable of aligning dealer network strategies with overarching business goals
- Financial proficiency in evaluating dealer profitability and investment opportunities
- Deep understanding of automotive dealership processes and operations
What sets this company apart:
Join a global leader in the automotive industry, renowned for its innovation, sustainability, and commitment to shaping the future of mobility. This organization operates across multiple continents, delivering high-quality vehicles and cutting-edge technology to meet the evolving needs of consumers worldwide. Be part of a dynamic team that thrives on collaboration, excellence, and driving the next generation of solutions in the automotive sector.
What's next:
Ready to steer your career in a new direction? Apply today!
Apply Today by clicking on the link!
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
