A new Retail Operation Manager (Luxury Brand) job has just been made available with an international reputable luxury brand.

About the Retail Operation Manager (Luxury Brand) Role:
Reporting to the General Manager, the role is responsible for managing all aspects of store operations with full P&L responsibility. This role is also required to develop owned retail strategy in the market in order to achieve both brand and business objectives and to drive sustainable and profitable retail portfolio and growth.

Key Responsibilities:

• Develop a long-term retail strategy and set priorities to achieve company long-term goals
• Develop retail expansion directions and plans to achieve brand objectives and drive sustainable business growth. Implement and oversee the executions of these action plans
• Oversee and manage the operations of all owned stores to achieve business target and set a benchmark in the markets to deliver premium and excellent consumer experience
• Drive the operational standards, customer service standards, visual standards (including VM and ISC) according to global/regional standards
• Launch marketing initiatives in-store to hit sales targets and deliver brand messages
• Develop retail organisational structure to support daily operations
• Build the company's culture in retail organisations, develop and motivate the team, both frontline and back office. Partner with HR to recruit, identify and develop talents within retail organisations
• Partner with merchandising team for managing OTB for owned retail for both inline and factory outlets
• Partner with merchandising team for working on the direct assortment adoption plan and product segmentations according to global/regional direction for both inline and factory outlets
• Monitor product availability levels throughout the day and replenish stocks to ensure 100% availability at all times
• Manage owned retail inventory to drive fast turn, maximise GM and maintain a healthy inventory
• Work closely with marketing and brand presentation team to initiate programmes to drive traffic and sales
• Oversee the executions, analyse the results and provide constructive feedback
• Work with the visual team to manage in-store visual presentation standards
• Work closely with regional functions to develop and launch initiatives and programmes

To succeed in the Retail Operation Manager (Luxury Brand) job, you will need to be hands-on and have adequate experience in managing full operations for fashion retail stores.

Key Requirements:

• Minimum of a diploma or equivalent from any notable university
• At least eight years' work experience in operations within the fashion industry. Experience from the luxury retail is an added advantage
• People management experience is a must
• Positive learning attitude
• Excellent in communication and engagement skills

This multinational luxury retail company needs no introduction and is recognised as a leader in their field of expertise. The culture is demanding, but if you are confident and have a can-do attitude, the potential rewards are definitely significant. The firm is also very focused on developing their employees to the highest standards.

If you are driven, determined and want to take a step up in your career, this is the role for you. Great opportunities await the right candidate in this exciting Retail Operation Manager (Luxury Brand) role.

Apply now or email me at karmoon.tan@robertwalters.com.my to discuss the opportunity.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C