Key Account Manager

A leading organisation in the beauty and personal care sector is seeking a Key Account Manager to oversee and expand its Hair and Beauty division. This is an exceptional opportunity for you to play a pivotal role in driving sales growth, enhancing brand visibility, and nurturing meaningful relationships with key stakeholders across the FMCG landscape.

What you'll do:

As a Key Account Manager – Hair and Beauty Division, you will be entrusted with steering the commercial success of one of the most dynamic segments within the organisation. Your day-to-day responsibilities will centre around developing robust sales strategies that not only meet but exceed set targets for revenue growth and brand presence. You will be at the forefront of executing impactful marketing campaigns designed to captivate consumers while fostering enduring partnerships with key players in the FMCG sector. By leveraging advanced CRM systems, you will ensure every customer interaction is tracked efficiently for maximum engagement. Your analytical acumen will be called upon regularly as you monitor market developments, optimise inventory flows, prepare insightful reports for senior management, and collaborate across departments to deliver best-in-class results. Success in this role hinges on your ability to combine strategic thinking with hands-on execution while maintaining a keen focus on relationship-building throughout every aspect of your work.

• Develop comprehensive annual sales plans, strategies, and budgets that align with overall business objectives while ensuring profitability and brand enhancement.
• Lead the execution of marketing initiatives including product launches, sales promotions, and visual merchandising enhancements to maximise market reach.
• Build and nurture strong relationships with FMCG buyers, category managers, and other key stakeholders to facilitate smooth implementation of sales strategies.
• Utilise CRM tools effectively to manage customer activities, ensuring efficient follow-up on open issues and maintaining high levels of visibility across accounts.
• Monitor market trends and competitor activities, using insights gained to formulate strategic responses that keep the brand ahead in the industry.
• Optimise inventory management by ensuring appropriate stock levels are maintained to prevent out-of-stock situations or excess inventory.
• Prepare detailed operational plans covering sales volume targets, P&L tracking, and regular business performance reporting for internal review.
• Conduct thorough analysis of sell-in, sell-out, and stock movement data to support continuous business growth.
• Deliver monthly and quarterly business reviews with actionable recommendations based on data analysis and competitor benchmarking.
• Collaborate with cross-functional teams to ensure seamless execution of all sales and marketing activities.

What you bring:

To excel as a Key Account Manager – Hair and Beauty Division, your background should reflect substantial experience within the FMCG or beauty sectors where you have successfully managed key accounts. Your familiarity with retail environments such as Watsons will allow you to navigate complex buyer relationships smoothly. You bring not only technical proficiency in Microsoft Office applications but also outstanding communication abilities that help build trust among colleagues and clients alike. Your approach is marked by careful attention to detail—balancing multiple priorities without losing sight of deadlines or quality standards. A willingness to learn new skills coupled with reliability makes you an asset during periods of change or challenge. Above all else, your empathetic nature enables you to connect meaningfully with others while supporting shared goals within a diverse team setting.

• Bachelor’s degree or equivalent experience in Business or related field is required for this position.
• At least three years’ proven experience in account management within the FMCG or beauty industry is essential for success.
• Demonstrated track record of working effectively with Watsons buyers or similar retail partners is highly desirable.
• Advanced proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint) is necessary for daily operations.
• Exceptional written and verbal communication skills are vital for engaging stakeholders at all levels.
• Ability to analyse market trends and competitor activity using data-driven approaches is important for strategic planning.
• Experience managing customer relationships through CRM platforms ensures efficiency in client engagement.
• Strong organisational skills with attention to detail enable effective multi-tasking across various projects simultaneously.
• A positive attitude combined with resourcefulness supports adaptability in a fast-changing environment.
• Commitment to teamwork alongside self-motivation fosters both independent productivity and collaborative success.

What sets this company apart:

This organisation stands out as an employer dedicated to nurturing talent within an inclusive environment where collaboration is celebrated at every level. Employees benefit from flexible working opportunities tailored to support work-life balance alongside generous pension contributions that secure their future. The company invests heavily in ongoing training programmes designed to foster professional growth while encouraging knowledge sharing among peers. Supportive leadership ensures that every team member feels valued—empowering individuals from under-represented backgrounds through equitable access to advancement opportunities. With a commitment to ethical practices and community engagement, this workplace offers more than just a job; it provides a space where your contributions make a real difference both inside the office and beyond.

What's next:

If you are ready to take your career forward by joining a team that values connection, growth, and shared success—this is your moment!

Apply today by clicking on the link provided below.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C