Assistant Customer Development Manager

A leading organisation in the fast-moving consumer goods sector is seeking an Assistant Customer Development Manager to join their team in PJ. This role offers you the chance to make a significant impact by developing and implementing account strategies that drive profitable business growth while nurturing strong relationships with key customers.

What you'll do:

As an Assistant Customer Development Manager based in PJ, you will play an integral role in driving the organisation’s growth by developing robust account strategies that foster profitable partnerships with key customers. Your day-to-day responsibilities will involve collaborating closely with shopper marketing teams, brand managers, and sales colleagues to maximise brand visibility and trade execution at retail outlets. You will be responsible for negotiating deals with strategically important clients, providing exceptional support to high-value accounts, and identifying new opportunities through detailed analysis of sales data. By serving as a bridge between clients and internal departments, you will help streamline operations while ensuring all business activities adhere strictly to company objectives. Success in this role requires you to stay informed about market trends, manage budgets efficiently, oversee timely product listings, and maintain optimal account receivable levels—all while championing best practices in merchandising and order processing.

• Contribute actively to the development of sales, marketing, customer retention, advertising, pricing, and distribution strategies that align with overall business objectives.
• Develop and maintain strategic business relationships with both existing and new customers who are vital to the organisation’s long-term success.
• Negotiate sales agreements with high-value clients, ensuring that all interactions reflect the organisation’s commitment to quality service and mutual benefit.
• Provide ongoing support to key accounts by delivering high-quality customer service and responding promptly to client needs.
• Identify customer requirements and market opportunities by analysing sales gaps, then develop targeted strategies to minimise or close these gaps effectively.
• Serve as a liaison between clients and internal departments such as marketing, sales, supply chain, and finance to facilitate smooth communication and efficient processes.
• Demonstrate thorough product knowledge alongside a deep understanding of client businesses to offer tailored solutions that meet specific needs.
• Monitor business activities to ensure strict adherence to company strategy while maintaining healthy account receivable levels through effective management.
• Lead initiatives to ensure new product listings are completed on time and enhance sales activities for cost and process efficiency within allocated budgets.
• Stay alert to competitive market trends by gathering intelligence on industry movements and practices, using this information to inform strategic decisions.

What you bring:

To excel as an Assistant Customer Development Manager, your background should include substantial experience in key account management within multinational environments—ideally those operating in the fast-moving consumer goods sector. Your educational qualifications equip you with essential theoretical knowledge while your hands-on experience demonstrates your ability to navigate complex client relationships. You possess advanced analytical capabilities that allow you to assess market conditions accurately; your negotiation skills ensure mutually beneficial outcomes for both parties involved. A customer-focused approach underpins everything you do—from delivering tailored solutions to presenting compelling proposals—and your proficiency with MS Office streamlines daily operations. Fluency in English enables clear communication across diverse teams while your collaborative spirit helps build dependable networks internally. Your commitment to continuous improvement means you’re always looking for ways to enhance processes and contribute positively within an inclusive team setting.

• Bachelor’s degree or diploma in business development or related fields provides you with the foundational knowledge required for this role.
• At least four years’ experience in key account management or similar roles within multinational companies—preferably in FMCG—ensures you bring proven expertise.
• Exceptional analytical skills enable you to interpret complex data sets and identify actionable insights for business growth.
• Strong business acumen allows you to understand market dynamics and make informed decisions that benefit both the organisation and its customers.
• Outstanding negotiation abilities help you secure favourable terms while maintaining positive relationships with clients.
• Customer-oriented mindset ensures you consistently deliver high-quality service tailored to individual client needs.
• Excellent presentation skills allow you to communicate ideas clearly across various audiences within the organisation.
• Proficiency in MS Office equips you with the technical tools needed for reporting, analysis, and communication tasks.
• Fluency in English—both spoken and written—facilitates effective interaction with internal teams as well as external partners.
• Ability to collaborate across departments such as marketing, sales, supply chain, finance, shoppers & customers marketing fosters a supportive network focused on shared goals.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering a collaborative culture where every team member’s contribution is valued. Employees benefit from flexible working opportunities designed to support work-life balance without compromising professional growth. The company invests heavily in training programmes that encourage knowledge sharing across departments such as marketing, sales, supply chain, finance, shoppers & customers marketing—creating an environment where learning never stops. Supportive leadership ensures guidance is always available when needed; meanwhile, inclusive policies promote diversity at every level of the business. By prioritising relationship-building over hierarchy or competition, this employer creates a warm atmosphere where empathy and cooperation are celebrated. If you’re seeking a workplace that nurtures talent through communal effort rather than individual achievement—and rewards loyalty with genuine career advancement prospects—this is the perfect place for you.

What's next:

If you are ready to take the next step in your career journey within a supportive team environment focused on customer development excellence, we encourage you to apply now!

Apply today by clicking on the link provided below.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C