Customer Development Manager (FMCG)

This role is perfect for someone who thrives on building meaningful relationships with key customers, collaborating closely with shopper marketing and sales teams, and ensuring that brand communications are maximised at every touchpoint. You will play a crucial part in aligning customer needs with business objectives, all while enjoying a supportive environment that values knowledge sharing, professional development, and flexible working opportunities.

What you'll do:

As a Customer Development Manager, you will immerse yourself in the heart of account strategy development—working collaboratively with shopper marketing, sales teams, and other key stakeholders to ensure that every aspect of brand communication is executed flawlessly in-store. Your day-to-day activities will involve building strong partnerships with customers, negotiating terms that benefit both parties, analysing sales data to identify opportunities for growth, and acting as the vital link between clients and various internal departments. Success in this role means not only achieving ambitious business targets but also fostering an environment where customer satisfaction is paramount. You will be responsible for keeping abreast of market trends, managing trade budgets efficiently, supporting new product launches on schedule, and ensuring all processes adhere to company standards. By leveraging your deep industry knowledge and interpersonal skills, you will help shape the future direction of the organisation’s customer engagement strategy.

• Contribute actively to the creation of comprehensive sales, marketing, customer retention, advertising, pricing, and distribution strategies that support overall business goals.
• Develop and nurture strategic business relationships with key customers by understanding their unique needs and providing tailored solutions.
• Negotiate effectively with both existing and new customers of strategic importance to ensure mutually beneficial agreements are reached.
• Provide continuous support to high-value clients by delivering exceptional customer service and addressing any concerns promptly.
• Identify gaps in sales performance through detailed analysis and develop targeted strategies to minimise or close these gaps efficiently.
• Serve as an essential liaison between clients and internal company departments to facilitate clear communication and effective problem-solving.
• Demonstrate thorough knowledge of product offerings as well as an in-depth understanding of client businesses to provide relevant advice and guidance.
• Monitor adherence to the company's overarching business strategy by overseeing daily operations and ensuring compliance with established processes.
• Lead the timely listing of new product launches (NPL) while maintaining healthy account receivable levels in line with company objectives.
• Manage trade budgets responsibly by conducting trading term discussions within allocated budgets and ensuring optimal return on investment through monthly evaluations.

What you bring:

To excel as a Customer Development Manager, your background should reflect substantial experience within key account management roles—ideally gained from working in multinational environments where exposure to FMCG practices is highly valued. Your proven track record demonstrates not only technical proficiency but also an empathetic approach towards understanding client requirements. You possess advanced analytical capabilities that allow you to dissect market trends and competitor activities while remaining sensitive to evolving customer preferences. Your interpersonal strengths shine through when nurturing long-term relationships or facilitating cross-functional projects; meanwhile, your attention to detail ensures all aspects of trade execution meet rigorous standards. With excellent communication skills at your disposal—both verbal and written—you are adept at presenting complex information clearly while fostering trust among colleagues and clients alike. Above all else, your commitment to delivering results is matched by your willingness to collaborate openly within an inclusive team environment.

• A bachelor’s degree in business development or a related field provides you with the foundational knowledge required for this multifaceted role.
• At least five years’ experience in key account management or a similar capacity within multinational companies—preferably within the fast-moving consumer goods sector—ensures you bring valuable industry insights.
• Exceptional analytical abilities enable you to interpret complex sales data and translate findings into actionable strategies for business improvement.
• Outstanding negotiation skills allow you to secure favourable outcomes during discussions with strategically important customers.
• A customer-oriented mindset ensures you consistently deliver high-quality service tailored to individual client needs.
• Proficiency in MS Office applications supports your ability to manage reports, presentations, and data analysis efficiently.
• Excellent command of English—both spoken and written—facilitates clear communication across diverse teams and external partners.
• Strong presentation skills empower you to convey ideas persuasively during meetings with clients or internal stakeholders.
• A collaborative approach enables you to work seamlessly across departments such as marketing, supply chain, finance, and sales for holistic project delivery.

What sets this company apart:

This organisation stands out as a leader in its field due to its unwavering commitment to employee development, inclusivity, and shared success. Here you will find a culture built on mutual respect where every voice is valued—regardless of background or department. The company places great emphasis on creating flexible working opportunities that accommodate diverse lifestyles while encouraging personal growth through regular training sessions and mentorship programmes. Employees benefit from being part of a knowledgeable network where support is always available; whether it’s through cross-departmental collaboration or access to resources designed for professional advancement. The leadership team fosters an atmosphere of open communication where feedback is welcomed—and achievements are celebrated collectively. By joining this forward-thinking organisation, you become part of a community dedicated not just to commercial excellence but also to making meaningful connections both inside the workplace and beyond.

What's next:

If you are ready to take the next step in your career journey as a Customer Development Manager—and want to make a real difference within an inclusive team—this is your chance!

Apply today by clicking on the link provided; we look forward to connecting with talented individuals who share our passion for outstanding customer engagement.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C