Key Account Manager

Our client is seeking a dedicated Key Account Manager (Industrial Electronics) to serve as the primary point of contact for their valued clients. This role is pivotal in fostering long-term relationships and driving customer satisfaction. The successful candidate will manage client accounts, address concerns, provide support, and ensure smooth operations for order processing and service delivery.

What you'll do:

As a Key Account Manager (Indusrial Electronics), you will be at the forefront of our client's operations. Your role will involve acting as the primary liaison between the company and its clients. You will be responsible for receiving customer orders, entering them into the ERP system, tracking order backlogs, collaborating with internal teams to meet customer requirements, managing order changes, overseeing shipping compliance, resolving issues related to order fulfilment or discrepancies. Your ability to maintain accurate records of customer orders, invoices, and shipping documentation will be crucial. Additionally, your contribution towards business forecasting through analysis of order trends will play a significant role in achieving business objectives.

• Act as the primary point of contact for customers, addressing inquiries, processing orders, and managing account-related requests.
• Receive customer orders, enter them into the ERP system, and ensure accuracy in processing.
• Track order backlog, monitor shipment schedules, and communicate updates to customers.
• Collaborate with internal teams to ensure customer requirements are met.
• Manage order changes, modifications, and cancellations while ensuring proper documentation.
• Oversee the shipping department to ensure compliance with customer shipping instructions.
• Identify and resolve any issues related to order fulfillment or discrepancies.
• Maintain accurate records of customer orders, invoices, and shipping documentation.
• Support business forecasting by analyzing order trends and backlog data.
• Develop and implement account strategies to achieve business objectives.

What you bring:

The ideal Key Account Manager (Indusrial Electronics) brings a wealth of experience in handling key account. You have a strong understanding of electronic materials, equipment, services along with industry-specific regulations. Your excellent negotiation skills coupled with your experience in managing customer relationships set you apart from others. You possess strong communication and interpersonal skills that enable you to work collaboratively across teams. Your strong analytical and problem-solving skills allow you to make data-driven decisions. You are proficient in work processes including ERP systems for order entry and backlog tracking. Your ability to thrive in a fast-paced environment managing multiple priorities effectively makes you the perfect fit for this role.

• Proven experience in handling key account.
• Strong understanding of electronic materials, equipment, services along with industry-specific regulations.
• Excellent negotiation skills with experience in managing customer relationships.
• Strong communication and interpersonal skills with an ability to work collaboratively across teams.
• Strong analytical and problem-solving skills with an ability to make data-driven decisions.
• Proficiency in work processes including ERP systems for order entry and backlog tracking.
• Ability to thrive in a fast-paced environment managing multiple priorities effectively.

What sets this company apart:

Our client is a leading player in their industry, known for their commitment to customer satisfaction and operational efficiency. They offer an inclusive and supportive work environment where every team member's contribution is valued. Their focus on fostering long-term relationships with clients sets them apart from competitors. They believe in continuous improvement and provide ample opportunities for professional growth and development.

What's next:

Ready to take your career to the next level? Apply now!

Apply today by clicking on the link!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C