Senior Service Account Manager (Service Sales)
Salary Market aligned
Location Kuala LumpurFULL_TIME
Consultant William Yang
Date posted 26 August 20192019-08-26 2019-10-25 sales Kuala Lumpur MY MYR 96000 96000 96000 YEAR Robert Walters https://www.robertwalters.com.my https://www.robertwalters.com.my/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
An exciting Senior Service Account Manager (Service Sales) job has just become available at an international material handling company based in Klang Valley. Reporting directly to the Sales Director, this is a role for an experienced service sales professional seeking challenges in a dynamic environment.
About the Senior Service Account Manager (Service Sales) Role:
In this business-critical role, you will be responsible for service sales role which includes contract, spare parts and aftersales-related services to ensure that all activities and territory plans are executed and implemented. You will also ensure that all sales targets are being achieved in the assigned sales territory.
- Ensure maintenance/support contracts, system operations, Extension and modernisation project and spare parts sales to meet and exceed given sales targets
- Develop and maintain strong business relationships with new customers
- Maintain good relationship with installed base customers and to constantly explore further customer service business opportunities with them
- Evaluate and increase customer satisfaction level
- Consolidate information from customers on product and service quality and failure
- Adherence to quality process
- Following up on customer complaints and changes request
- Update sales forecast and business development progress in the system
- Prepare customer service sales and customer reports for management review
- Monitor customers' order forecast and purchase orders
- Present proposals and prepare quotations for customers and follow up with negotiations
To succeed in this role, you will need to have extensive sales knowledge and experience in after sales role for at least five years.
- Bachelor's degree in Electrical/Mechanical/Controls Engineering or related discipline
- Minimum five years of service services/account management experience, with proven works track record. Prior work experience in automated material handling system is an advantage
- Preference will be given to those with experience of pursuing the sales of spare parts and/or support/maintenance contract
- Strong business acumen and analytical. Able to conceptualise solutions and articulate concept and proposed solution to customers
This international material handling company needs no introduction and is recognised as the leader in their field of expertise. The culture is demanding but if you are confident and have a can-do attitude, the potential rewards are significant.
If you are driven, determined and want to take the next step in your career, this is the role for you. Great career opportunities await the right person in this exciting Senior Service Account Manager (Service Sales) job.
Apply today or email me at firstname.lastname@example.org to discuss this new opportunity.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C