Customer Service, Senior Executive (3PL)
Salary Attractive Package
Location Shah AlamFULL_TIME
Consultant CheeMing Lim
Date posted 03 September 20192019-09-03 2019-11-02 logistics-distribution-and-supply-chain Shah Alam MY MYR 48000 72000 72000 YEAR Robert Walters https://www.robertwalters.com.my https://www.robertwalters.com.my/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
A rapidly growing freight forwarding company is seeking a high-calibre Customer Service, Senior Executive (3PL) in Klang, Malaysia to support a large and complex business unit with a regional remit.
About the Customer Service, Senior Executive (3PL) Role:
This is a great opportunity for the Customer Service, Senior Executive (3PL) to be able to work with partners, agents, and customers across APAC where predominantly the services are provided for. Your main responsibility is to ensure that all forms of enquiries, complaints or feedback requests are handled professionally and efficiently.
- Monitor, manage and improve efficiency and effectiveness with clients
- Rate sourcing with carriers and vendors (LCL, FCL, RORO, transportation, warehouse)
- Prepare quotation to local customers and overseas agents
- Follow up and manage daily shipments
- Resolve customer complaints and answer customers' questions with regards to shipment-related matters
- Ensure customer invoices are accurate and follow up on payment from customers
- Minimum of five years’ experience in customer service with previous work-related skills, knowledge and/or experience
- Excellent communication skills and computer skills along with time management and problem solving
- Ability to handle pressure
This company is much more than a freight forwarding firm and is anything but traditional. They have the people and ethos to act with speed, innovation, enterprise and creativity. The scope of the offer, the size of the business, the freedom and autonomy to drive you career forward all adds up to a great place to work.
If you are a progressive Customer Service, Senior Executive (3PL) with a can-do attitude, this is an excellent opportunity to work with a growing company that is constantly breaking new ground in the logistics distribution and supply chain industry.
Apply now or email to firstname.lastname@example.org to discuss this new opportunity.
If you would like to apply for this role or find out more, please contact Lim Chee Ming on +603 2380 8747 quoting the Job Reference No. 1487610.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C