Senior Customer Service Executive
Salary Attractive Package
Location Shah AlamFULL_TIME
Consultant Brandon Teoh
Date posted 19 March 20192019-03-19 2019-05-18 logistics-distribution-and-supply-chain Shah Alam MY MYR 4000 5000 5000 MONTH Robert Walters https://www.robertwalters.com.my
A rapidly growing international Logistics company is seeking a high-calibre Senior Customer Service Executive in Shah Alam, Malaysia. In this job, you will support a large, complex business unit with a regional remit.
About the Senior Customer Service Executive Role:
This is a great opportunity/job/role for the Senior Customer Service Executive to be involved in leading a team to provide excellent customer service experience. Your main responsibility is to ensure that all forms of enquiries, complaints or feedback request are handled professionally and efficiently by the customer service team.
- Monitor, manage and improve efficiency and effectiveness to clients
- Rates sourcing with carriers and vendors
- Prepare quotation to local customers and overseas agents
- Follow-up and manage daily shipments
- Resolve customer complaints and answer customers' questions in regards to shipment-related matters
- Any other duties as allocated by the superior, including functional responsibilities and special tasks
- As you will be leading the customer service team, you must possess outstanding listening, analytical and management skills with clear understanding of the express services within the e-commerce industry.
- Minimum five years' experience in customer service with previous work related skills, knowledge and/or experiences
- Good command of spoken and written English, able to speak in Mandarin and local dialects
- Excellent communication skills, computer skills along with time management and problem solving
- good interpersonal skills
- Ability to handle pressure
This company is much more than a logistics firm and is anything but traditional. They have the people and ethos to act with speed, innovation, enterprise and creativity. The scope of the offer, the size of the business, the freedom and autonomy to drive you career forward all adds up to a great place to work.
If you are a progressive Senior Customer Service Executive with a can-do attitude, this is an excellent opportunity to work with an industry leader that is constantly breaking new ground in the logistics distribution and supply chain industry.
Apply now or email to Brandon.email@example.com to discuss this new opportunity.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C