Customer Relations Executive
Salary MYR48,000 - MYR60,000 per annum
Location Petaling JayaFULL_TIME
Consultant Veekay Lim
Date posted 27 January 2019 2019-01-272019-03-28 utilities Petaling Jaya MY MYR 48000 60000 60000 YEAR Robert Walters https://www.robertwalters.com.my
One of the shared service centres in Malaysia is looking to recruit a Customer Relations Executive to join their team in Bandar Sunway.
About the Customer Relations Executive role:
This position acts as the first point of contact for customers in relation to order placements, enquiries, complaints and product information.
- Process required documentations and ensuring accurate delivery of orders while maintaining effective order processing cycle time
- Provide assistance to customers specific to delivery follow up and customer feedback or complaints
- Accurate quotation preparation for customers with speedy order processing via SAP
- Build relationships with other departments and customers to ease operation flow in the long run
- Ability to investigate root cause of issues and provide solutions to curb
To succeed in this Customer Relations Executive role, you should be able to work under pressure.
- Minimum three years' working experience in customer service
- Excellent communication skills in English and Malay
- Resilient and able to work under pressure
- Experienced in handling large volume of orders and enquiries
- Willing to work in public holidays when needed (company will provide compensation leave)
This company is recognised as the leader in their field of expertise. With great clients and known for their large scale projects, they've won multiple awards to add to their portfolio of achievements. The culture is demanding but if you are confident and have a can-do attitude the potential rewards are significant. The organisation is also very focused on developing and training their people to the highest standards.
If you are driven, determined and want to take the next step in your career, this is the role for you. Apply now or contact me at firstname.lastname@example.org to discuss.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C