Senior Customer Service Executive
Location Kuala Lumpur
Consultant Jeremy Webber
Date posted 21 September 2016
One of the world’s largest manufacturers of rolling elements is currently looking for a Senior Customer Service Executive to join the team based in Kuala Lumpur.
About the Senior Customer Service Executive role:
In this business critical position, you will be responsible for establishing and maintaining a profitable relationship with customers by providing an excellent level of customer service.
- Coordinate closely with the logistics department and the third party logistics provider to ensure that deliveries are dispatched in a timely manner
- Act as the person in charge when it comes to areas such as delivery, back orders, claims, discrepancies, invoicing and pricing
- Track the inventory levels to ensure that stocks are always available for the local market supply
- Provide monthly reporting to the management
To succeed as the Senior Customer Service Executive, you will need to possess a minimum of 3 to 5 years of experience in the area of customer service/ order management within the manufacturing/ trading industry.
- Must possess a minimum of a diploma/ degree in supply chain management or any other relevant field of study
- Target oriented and has a personality that promotes constant improvement
- Capable of working independently at times with a strong analytical and problem solving mindset
- Strong communication skills and able to communicate with individuals from different levels of seniority
This world leader plays a crucial role within the automotive, engineering and machineries globally as a key supplier for "moving parts". Their products have been used in major constuction and automation projects all over the world.
If you are up to taking a new challenge, this is the role for you. The opportunities to progress are ever present, with the option of global mobility as well.
Apply today or call me directly to discuss this new opportunity.
Business Registration Number: 729828-T Licence Number: JTK2125