Assistant Technical Manager
Salary MYR48,000 - MYR72,000 per annum + Market Aligned
Consultant JinHan Huang
Date posted 15 October 20192019-10-15 2019-12-14 electronics Shah Alam MY MYR 48000 72000 72000 YEAR Robert Walters https://www.robertwalters.com.my https://www.robertwalters.com.my/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
An international home electronics appliances manufacturing company is looking for an Assistant Technical Manager to oversee the operational steps and work flow, and liaise between various departments on technical issues.
About the Assistant Technical Manager Role:
In this position, you will take the lead to the team to improve the work flow and communicate with customers on all repair, service and quality related issues.
- Develop SOPs for all service-related policies, systems and processes
- Manage and lead a team of customer service executives and technicians
- Work closely with branches to ensure sufficient inventory of spare parts at all times
- Be accountable for overall after-sales department’s P&L and KPIs
- Prepare weekly and monthly service centre performance reports
- Participate in weekly and monthly meetings with management
- Provide the direction and leadership required to achieve profitable and professional technical services at high-quality standards
- Develop and monitor the performance standards of the service department against planned objectives, reports from customers, the sales department and competitors
- Ensure that processes and procedures concerning all service work performed by the service department are established to improve the operation quality and efficiency of the service department
To succeed in this Assistant Technical Manager role, you will need to have strong technical background in home appliances and good command of English to communicate between various departments internally and product end-user
- Tertiary qualification in Mechanical Engineering or related field of study
- Five years' maintenance and service experience, preferably handling home appliances
- Strong influential and leadership skills
- Proactive and independent in making decisions
- Ability to take on the role of a motivator to coach and counsel others whenever necessary
- Good coordination and timely reporting skills
- Analytical mindset and organised in work approach
This organisation is a trusted brand in producing high quality home appliances. The company is all set for the next phase of growth.
If you are seeking a stable environment to grow your career, this Assistant Technical Manager for you. You will be a part of a supportive team and the opportunity to enhance technical capabilities will be provided for further career development.
Apply today or email me at email@example.com / call me at 03 2380 8735 to discuss this new opportunity.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C