Customer Support Engineer
Salary Market Aligned
Location Shah AlamFULL_TIME
Consultant JinHan Huang
Date posted 23 October 20192019-10-23 2019-12-22 electronics Shah Alam MY MYR 48000 72000 72000 YEAR Robert Walters https://www.robertwalters.com.my https://www.robertwalters.com.my/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
A leading semiconductor assembly equipment manufacturing is looking for a Customer Support Engineer to be the first contact point for customers and to provide assistance to customers relating to the product.
About the Customer Support Engineer Role:
In this role, you will be responsible for supporting customers’ requests and assisting them on electrical and mechanical issues.
- Serve on the front line by answering questions and troubleshooting technical problems based on technical drawings, and customer specifications
- Initiate and coordinate warranty orders, and following up on customer service interactions to measure customer happiness
- Support field service engineers during their projects on site. If necessary, provide service in the field
- Provide a weekly report to manager on pending issues
- Share on company’s new/existent products and services with the customers
To succeed in this Customer Support Engineer role, you must have prior experience in the semiconductor equipment industry. You must be an energetic self-starter with a basic technical background and excellent communication skills.
- Bachelor's degree in Electrical/Electronic Engineering or relevant discipline
- Minimum of five years' working experience, preferably semiconductor equipment industry
- Strong troubleshooting and analytical approach to problem solving
- Strong leadership, interpersonal, management and collaborative skills
This organisation is a trusted brand in producing high quality semiconductor assembly equipment. The company is all set for the next phase of growth.
If you are seeking a stable environment to grow your career, this Customer Support Engineer role is right for you. You will be a part of a supportive team and the opportunity to enhance technical capabilities will be provided for further career development.
Apply today or email me at email@example.com / call me at 03 2380 8735 to discuss this new opportunity.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C