Website & Digital Experience (Retail)

A leading household brand is seeking a Website and Digital Experience Executive to elevate their online presence across Malaysia and Singapore. This is an exceptional opportunity for you to shape the digital journey of a beloved kitchen innovation brand, ensuring every customer enjoys a seamless, intuitive, and premium experience from discovery through to purchase. If you are passionate about website UX, campaign execution, and continuous improvement, this role is for you.

What you'll do:

• Take ownership of planning, structuring, and enhancing all website content for both Malaysian and Singaporean markets to ensure an engaging user experience.
• Develop wireframes, page flows, and user journeys that drive higher engagement rates and improved conversion metrics across all digital touchpoints.
• Conduct regular UX audits of the website, reviewing site performance data to propose actionable enhancements that maintain premium visual standards.
• Translate campaign briefs into well-structured webpages by working closely with Marketing Leads and coordinating with IT/web developers for technical implementation.
• Manage timelines for campaign launches by overseeing content readiness, performing quality assurance checks before publishing, and tracking analytics for ongoing optimisation.
• Oversee daily operations of the e-shop including product listings, pricing updates, promotional banners, and ensuring accuracy in all information presented to customers.
• Optimise product pages for clarity and ease of purchase while monitoring stock updates in collaboration with Supply Chain and IT teams for timely uploads.
• Utilise Google Analytics (GA4), Shopify analytics, and Meta/Google dashboards to monitor traffic patterns, conversion rates, bounce rates, sales figures, and campaign results.
• Prepare weekly and monthly performance dashboards that provide actionable insights for future campaigns while identifying opportunities for conversion rate optimisation (CRO).
• Collaborate closely with IT on troubleshooting technical requirements; partner with Creative for web assets; liaise with CRM for funnel optimisation; support regional/global teams on platform rollouts; manage media agency relationships to drive relevant traffic.

What you bring:

• 2–4 years’ proven experience in website management, e-commerce operations, digital marketing or UX/UI-related roles within retail or consumer-focused industries.
• Solid understanding of Shopify platforms as well as CMS systems; basic proficiency in HTML/CSS sufficient for making edits without heavy coding requirements.
• Demonstrated expertise using Google Analytics (GA4) alongside other performance dashboards to monitor user behaviour and site effectiveness.
• Track record of building or managing landing pages that translate marketing needs into clear digital execution plans resulting in measurable outcomes.
• Exceptional organisational skills with strong project management abilities enabling you to handle multiple deadlines simultaneously while maintaining high standards.
• Keen eye for design aesthetics coupled with an appreciation for layout principles that enhance overall user experience across devices.
• Ability to collaborate effectively with cross-functional teams including IT specialists, creative designers, CRM managers as well as external partners such as media agencies.
• Experience customising Shopify themes or integrating apps is advantageous but not essential; familiarity with SEO basics or CRO methodology would be beneficial.
• Knowledge of tools like Hotjar or Tag Manager plus exposure to web heat-mapping solutions adds further value; background in premium/lifestyle/consumer technology brands is desirable but not mandatory.
• Previous involvement in digital media channels (Meta/DV360/SEM) would be considered an asset.

What sets this company apart:

This organisation stands out by fostering a genuinely collaborative culture where every team member’s voice matters. You’ll join a supportive environment built on trust—where open communication is encouraged at all levels and personal growth is actively supported through ongoing training opportunities.

What's next:

If you are ready to take ownership of exciting digital projects within a supportive team environment—and want your work to make a real difference—we encourage you to apply now!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C