A CRM Executive (Fashion/Lifestyle) job has become available at a retailer within the lifestyle category, to be based in Kuala Lumpur, Malaysia.
About the CRM Executive (Fashion/Lifestyle) Role: You will be responsible for managing and optimising the customer relationship management system and processes within an organisation. The primary goal is to improve customer interactions, enhance customer satisfaction, and drive business growth.
CRM System Management: Administer and maintain the CRM software, ensuring data accuracy, system functionality, and user access
Data Management: Oversee the collection, organisation, and analysis of customer data to gain insights and support data-driven decision-making
Customer Segmentation: Segment the customer database based on various criteria such as demographics, behaviour, and purchase history to tailor marketing and communication efforts
Email Marketing: Create and execute email marketing campaigns, newsletters, and personalised communications to engage and retain customers
Customer Analytics: Utilise CRM data and analytics tools to monitor customer behaviour, preferences, and trends, enabling the development of targeted marketing strategies
Customer Support: Collaborate with customer support teams to ensure that customer inquiries and concerns are addressed promptly and effectively
Reporting: Generate and analyse CRM reports to evaluate the effectiveness of marketing campaigns, customer engagement, and overall CRM performance
Training and User Adoption: Provide training and support to ensure that employees across different departments are effectively using the CRM system
Integration: Work on integrating CRM data with other systems and platforms, such as sales, marketing automation, and e-commerce tools
Compliance: Ensure compliance with data protection and privacy regulations (e.g., GDPR) when handling customer data
To succeed in this CRM Executive (Fashion/Lifestyle) job, you will need to have the ability to work effectively and co-operatively with senior business development teams, across borders and internal matrix.
Preferably with a bachelor's degree or diploma in business, marketing, communications, or a related field
Two to four years of experience in a customer-focused role, preferably in CRM, customer support, or sales
Familiarity with CRM software and tools
Good in verbal and written communication skills in English and potentially other languages, depending on the clientele
Ability to effectively communicate with clients and internal teams
Good interpersonal skills to build and maintain relationships with clients and colleagues
Empathy and the ability to understand and address client needs
Basic data analysis skills to interpret customer trends and feedback is preferred
Ability to handle customer issues and find effective solutions
Quick thinking and adaptability in dynamic situations
Ability to work collaboratively with cross-functional teams to achieve common goals
This retailer needs no introduction and is expanding it's presence within Malaysia.
If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting CRM Executive (Fashion/Lifestyle) job.
Apply today or email me at email@example.com to discuss this new opportunity.
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd Business Registration Number : 729828-T Licence Number : JTKSM 423C
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