e-Commerce Director (Retail Chain)

An exciting e-Commerce Director (Retail Chain) job has just become available at one of the most respected global retail chains based in Malaysia. Reporting directly to the MD this is a role for an e-commerce expert who is a leader in their field.

About the e-Commerce Director (Retail Chain) Role:
In this business critical role, reporting directly to the MD of the company, you will be responsible for setting the overall brand.com and o2o business strategy for the company.

Key Responsibilities:

• Drive e-commerce (brand.com and app) sales performance
• Generate ideas and strategies based on data-driven insights to come up with promotion and campaign plans
• Own and manage the budget and P&L of e-commerce (brand.com and app)
• Lead and manage day-to-day operations of the e-commerce platform
• Oversee day-to-day business and identify improvement opportunities under online operations, systems, website/mobile applications, range and promotions, and customer service
• Liaise between all stakeholders (product, marketing, IT DC, supply chain, stores, call centre,3PL and online team)
• Build and optimise online operational efficiency
• Manage the online operational costs
• Help in shaping and implementing to achieve the omnichannel operational model under online business operations
• Analyse online performance and contribute to the improvement of company operational efficiency and customer service
• Ensure that all customer feedback, compliments, and complaints are replied/resolved within the standard time frame

In order to succeed in this role, you must have prior experience in leveraging digital media strategy to drive business growth on e-commerce channels, preferably with own brand.com or mobile applications.

Key Requirements:

• Bachelor’s degree in business management, engineering including supply chain management as subjects, or related field. MBA is a plus
• 10 or more years of work experience in e-commerce industry as an e-Commerce Director/Senior Manager, or a related role
• 10 or more years of experience with people management skills
• Complete knowledge of e-commerce industry, processes, operations, strategies and techniques
• Knowledge of SEO/SEM and other marketing tools

This growing retail chain needs no introduction and is considered the leader of the industry. This company has a strong focus on developing talents with a culture that emphasises employee engagement.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting e-Commerce Director (Retail Chain) role.

Apply today or email me at Christie.Cheah@robertwalters.com.my to discuss this new opportunity.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C