Location Kuala Lumpur
Consultant Brian Ten
Date posted 16 September 2016
A very exciting and fun opportunity as a Client Servicing representative with an internationally known media intelligence company is now vacant.
About the Client Servicing role:
In this customer support critical role, you will be responsible for providing client support on the company's products and services ensuring complete customer satisfaction in Kuala Lumpur, Malaysia.
- First in line for support for client questions, issues, and troubleshooting
- Become an expert user on the company's SaaS platforms - full service PR suite monitoring digital media & metrics, combined with media outreach and social media listening and social CRM
- Work very closely with account managers to provide support for various client projects across the company's software platforms
- Build Boolean Logic searches and basic analytics, set-up new users, update client cards
- Analyse data streams from multiple media channels to measure impact of client's brand marketing, public relations and social media outreach campaigns
To succeed in the Client Servicing role, you would have to have a strong understanding in new media/social media, be a team player, and excited to learn about a variety of industries.
- Must have a Bachelor's degree
- Strong interpersonal and communication skills as well as leadership skills exemplified in past experience
- Posses strong analytical, problem solving and investigative skills as well as being charismatic and enthusiastic
- Ability to work in fast-paced environment with excellent organisational skills and attention to detail
- Has to be self motivated and able to work without supervision
If you are determined and aspiring Client Servicing person and has a very good customer service demeanour within the media industry, this role is for you.
Apply today or call me to discuss this new opportunity.
Business Registration Number: 729828-T Licence Number: JTK2125