Corporate Secretarial Operations Manager

A Corporate Secretarial Operations Manager job to lead a team in one of the largest corporate secretarial shared service provider in Asia has become available for a professional eager to take on growing and building the business into further success. The scope covers operations, people management, and client relationships.

About the Corporate Secretarial Operations Manager Role:
Reporting to the Director, this is a team lead role supporting initiatives through establishing, implementing, executing, and managing procedures and practices to drive results and improve corporate secretarial processes.

Key Responsibilities:

• Embed and drive culture of continuous improvement within teams and foster culture of change, achieving sustainable results and deliverables by driving and motivating the team with their optimal capabilities and calibre
• Ensure team’s availability of required skilled sets and resources to fulfil tasks’ needs and requirements for effective day-to-day operations and to deliver higher quality services
• Ensure timely keying-in and submission of time trackers and/or billings/fee quotes
• Manage change initiatives and projects and fulfil tasks, assignments, projects
• Demonstrate and work on the continuous improvement methodologies, if any, on those being implemented with knowledge and usage of statistical applications and assist to develop performance metrics to track and monitor effectiveness of process improvement solutions
• Optimise processes and enable technologies applications to run smoothly in its operation
• Assist in the planning, performing and implementation of current processes and improvement initiatives in addition to ownership of operational processes through regular data gathering, analyses and process mapping
• Maintain proper clients’ documentations/records are properly kept in the statutory records/cabinets at all times and to perform proper housekeeping of clients’ records
• Ensure best practice of corporate governance and compliance with statutory/regulatory requirements
• Perform people management functions including to lead a team and motivate and encourage team members with good communication skills to convey tasks, assignments, work processes and the mission and vision of the corporate secretarial function
• Build and maintain client relationship by ensuring operational objectives of service quality, business expansion and client satisfaction are achieved

To succeed in this Corporate Secretarial Operations Manager role, you must play a key function in ensuring that good and suitable work attributes and practices are in place to protect the work/tasks assignments from a legal and regulatory compliance perspective as well as for a robust business continuity planning and management.

Key Requirements:

• An ACIS or possesses equivalent degree qualification
• Minimum of 10 – 15 years of corporate secretarial experience, coupled with project management and with at least five years' leadership and management experience in relevant fields. Having transition experience would be an advantage
• Ability to assist in the planning, managing, and complying with all aspects of internal policies, system implementation and improvement
• Service delivery experience in client service environment, for example in shared services or business process outsourcing, is preferred
• Required corporate secretarial practices, technical expertise, knowledge, experience and familiar with the Companies Act, Listing Requirements, Rules and Regulations of the country of jurisdiction

This company has a strong culture resonating throughout the organisation and it is progressive with determination to provide a rewarding experience to the successful candidate. Independence and strong work ethics to act and respond with a sense of urgency will be well rewarded.

This Corporate Secretarial Operations Manager role is for you if you possess change management, analytical, critical thinking, and problem-solving skills and have good management with the ability to motivate and inspire the team to achieve goals, objectives, and targets.

Click Apply now or email your CV to kimmy.khoo@robertwalters.com.my today to discuss this new opportunity.