Technical Support (Voice)
Location Kuala LumpurFULL_TIME
Consultant FlorieMae Salazar
Date posted 11 October 20192019-10-11 2019-12-10 telecommunications kuala lumpur MY MYR 120000 144000 144000 YEAR Robert Walters https://www.robertwalters.com.my https://www.robertwalters.com.my/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
A very attractive Technical Support (Voice) job has just become available at a growing telecommunication company in Kuala Lumpur.
About the Technical Support Engineer (Voice) Role:
In this role, you will take overall ownership of technical issues, and work with different teams to resolve more advanced issues when necessary.
- Understand technical issues raised by customers
- Configure, trouble shoot and resolve complex issues for customers
- Use labs environments to recreate complex customer problems
- Use remote trouble shooting session in resolving the customer issues
- Analyse complex logs to troubleshoot customer issues and provide effective resolutions
- Troubleshoot documents and reolve problems
- Provide training to customers when required
- Offer expert level support in voice and video technologies
- Assist in programme reviews and provide feedback to partners, customers and engineering leadership
- Build/maintain relationships with key external and internal stake holders
In order to succeed on this Technical Support (Voice) role, you will need to have a good understanding of and experience with voice and video technologies.
- Strong knowledge on H.323, SIP, TCP/IP
- Ability or experience in complex logs analysis
- Professional certification like CCNA or equivalent
- Prior TAC Level 2 and above operational experience
- Excellent understanding of various voice and video protocols like Sip, H232, etc.
- Prior experience in one or more of following technical areas: routing and switching, IP Telephony, TelePresence/Video
- Professional certification like CVE, MCITP-Lync, or Wireshark is desirable
This growing telecommunication company is recognised as a leader in their field of expertise. The scope of the offer, the size of the business, and the freedom and autonomy to drive your career forward all add up to a great place to work.
If you have a successful track record and looking for a very flexible environment to work, take your chance on this Technical Support Engineer (Voice) role.
Apply today or email me at firstname.lastname@example.org to discuss this new opportunity.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C