Network Operations Section Head
Salary Market Aligned
Location Kuala LumpurFULL_TIME
Consultant FlorieMae Salazar
Date posted 07 October 20192019-10-07 2019-12-06 telecommunications kuala lumpur MY MYR 216000 240000 240000 YEAR Robert Walters https://www.robertwalters.com.my https://www.robertwalters.com.my/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
An exciting Network Operations Section Head job has just become available at one of the leading telco organisations based in Kuala Lumpur.
About the Network Operations Section Head Role:
In this business critical role, you will be responsible for the operation and maintenance of the network systems management.
- Lead and drive as crisis manager and status report to CMT during disaster situations for both IT and network services, war room management with assignments of incident manager
- 24x7 escalation on call, lead and drive the IT dev and ops team to ensure critical incidents for both IT and network services are escalated and being attended promptly for quick service recovery and follow through any service issues with root cause analysis until the problem is permanently fixed
- Drive team proactively to ensure network ops team perform daily health check, preventive maintenance and performance to proactively prevent outages and maintain high quality, ensuring redundancy works, house keeping, capacity monitoring, and problem handling to permanently fix and prevent faults in the systems from any service interruptions in a timely and efficient manner
- Network platform owner as a resolver group to customer complaint handling process till resolution
- Oversee end-to-end customer complaint handling process till resolution. Faster resolution for customer complaints, problem escalation for recurring incidents
- Oversee delivery of power infra availability in data centre nationwide and to ensure prompt preventive maintenance done
To succeed in this role, you must have very strong experience in managing day-to-day network operations, proven team management experience and vendor management.
- Solid experience in managing network services with at least 10 years managerial experience of similar capacity
- Broad technical mindset and understanding of business requirements and operating model. For this role it is important for you to constantly have a customer mindset, i.e., able to think and react in ways that will be beneficial or cause least disruption to customers
- Good leadership and management skills in driving operations team to be always on proactive mode
- Results-oriented individual, always looking to improve the effectiveness and efficiency in terms of process and resources
This leading telco company needs no introduction and is recognised as a leader in their field of expertise. The scope of the offer, the size of the business, the freedom and autonomy to drive your career forward all adds up to a great place to work.
If you have a successful track record in a leadership role within telco domain, you can take your career forward with this exciting Network Operations Section Head role.
Apply today or email me at email@example.com to discuss this new opportunity.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C