Application Support Specialist
Salary Market Aligned
Location Petaling JayaFULL_TIME
Consultant Jennifer Yu
Date posted 12 November 20192019-11-12 2020-01-11 it Petaling Jaya MY MYR 72000 96000 96000 YEAR Robert Walters https://www.robertwalters.com.my https://www.robertwalters.com.my/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
An exciting Application Support Specialist job has just become available at an international software company based in Petaling Jaya, Malaysia. You will be learning about the system and be the subject matter of expert with the opportunity of advancing your career into a consultant or business analyst role.
About the Application Support Specialist Role:
In this business critical role, you will be the first point of contact to manage the issues related to the ERP software. At the same time, you will be able to grow your technical and functional knowledge used in the ERP software, VB, MSSQL, functional troubleshooting and global customer interaction.
- Troubleshooting, diagnosing and resolving customer issues, including database checking, issue replication, and debugging
- Responding to client calls in a professional manner, providing solutions and advice where appropriate.
- Reviewing outstanding issues, ensuring clients are kept informed of progress
- Providing service deliverables according to SLA
- Providing user training as and when required
The successful Application Support Specialist is a driven individual with experience in visual basics, crystal report, SQL scripting and good accounting software experience.
- Bachelor's degree or equivalent
- Fluent in English (verbal and written) with knowledge of Mandarin a plus, as the candidate is required to work with Mandarin-speaking clients
- Good accounting experience (ERP systems or any accounting software)
- Excellent interpersonal and communication skills
- Required to work on public holidays on rotational basis
- Minimum of three years of relevant working experience in a similar role
This company needs no introduction and is well-established in their industry. The culture is great with an extremely low attrition rate. If you are confident and a self-starter, the potential rewards are significant. The organisation is also very focused on developing their people to the highest standards.
If you are driven, determined and want to take the next step in your career, this role is for you. Great career progression opportunities await the right person in this exciting Application Support Specialist job.
Apply today or email me at Jennifer.firstname.lastname@example.org to discuss this new opportunity.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C