Support Manager (Tech)
Salary Great working environment
Location Kuala LumpurFULL_TIME
Consultant Eddie Lee
Date posted 31 May 20192019-05-31 2019-07-30 it Kuala Lumpur MY MYR 150000 200000 200000 YEAR Robert Walters https://www.robertwalters.com.my https://www.robertwalters.com.my/content/dam/robert-walters/global/images/logos/web-logos/logo.gif
An exciting Support Manager (Tech) job has just become available at an MNC's new tech hub based in Malaysia. Your main responsibility will be to provide top tier support to the organisation’s end customers and partners.
About the Support Manager role:
Your key responsibility will be to provide oversight and be responsible for the performance of all the support services and ensure that the clients receive the highest level of support.
- Work with key stakeholders to ensure customer issues are resolved and take ownership of improvements, completing at pace
- Analyse performance data to design and deliver improvements to service
- Recruit, mentor and manage team members
- Monitor, measure and manage the team’s progress
- Driving change initiatives / projects in the organisation
- At least 10 years of experience supporting IT services & applications in a technology hub set up, preferably with knowledge on identity, fraud and security solutions
- Experience establishing and leading a customer facing team preferably within a technology / software company
This established organisation is well recognised in the industry that they operate in. The culture is top notch, and flexibility is granted to their employees. The organisation is also very focused on developing their people to the highest standards.
If you are confident and have a can-do attitude, the potential rewards are significant. Great career progression opportunities await the right person in this exciting Support Manager job.
Apply today or email your CV to firstname.lastname@example.org to uncover more!
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C