Associate Director, IT Support (Customer Experience)
Salary MYR250,000 - MYR300,000 per annum + Excellent Benefits
Location Kuala LumpurFULL_TIME
Consultant Eddie Lee
Date posted 30 October 20192019-10-30 2019-12-29 it Kuala Lumpur MY MYR 250000 300000 300000 YEAR Robert Walters https://www.robertwalters.com.my https://www.robertwalters.com.my/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
An exciting Associate Director, IT Support job has just been made available at one of the leading financial services organisations based in Malaysia. Your main responsibility will be to oversee system support functions to deliver user requirements, test plans and test execution to support system changes for the company.
About the Associate Director, IT Support (Customer Experience) Role:
As part of the group technology team, you will be responsible to and deploy resources to meet demands of the business for every system related issue pertaining to customer experience functions.
- Recommend and adopt the best practice, solution and methodology to ensure sustainability of the department to support dynamic business growth
- Communicate company’s strategy and direction clearly to the team. Set clear KPI to the team to achieve the department’s goals
- Work closely with all stakeholders within Customer Experience to capture and consolidate all business requirements for new products development and BAU enhancement
- Establish proper governance, control and monitoring processes in terms of system delivery timeline with all stakeholders
- Establish priorities and mobilize resources to work on projects
- Create a dashboard for deployment defects by establishing a proper governance structure to analyse the root cause and recommend improvement
- Continuously explore ways to improve efficiencies and quality through automation of test scripts and regression testing
To succeed in this Associate Director, IT Support (Customer Experience) role, you will need to have high-potential as an inspirational leader who goes the extra miles to make a difference in the way systems are supported in a large-scale complex environment.
- A minimum of 10 years’ experience in an IT/System support role, preferably within a financial services institution
- Excellent leadership and communication skills
- Strong experience managing UAT testing in a customer service/experience in environment
This locally established regional financial institution requires no introduction and is recognised as the leader in their field of expertise. With great clients and known for their corporate culture, they've won many awards. The culture is demanding but if you are confident and have a can-do attitude the potential rewards are significant. The firm is also very focused on developing and training their people to the highest standards.
If you are driven, determined and want to take the next step in your career, this is the role for you. Great career opportunities await the right person in this exciting Associate Director, IT Support (Customer Experience) role.
Apply today or email me at firstname.lastname@example.org to discuss this new opportunity.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C