Service Transition Manager (IT)
Salary Excellent Benefits
Location Kuala LumpurFULL_TIME
Consultant Eddie Lee
Date posted 17 March 20192019-03-17 2019-05-17 it Cyberjaya MY MYR 120000 180000 180000 YEAR Robert Walters https://www.robertwalters.com.my
An exciting Service Transition Manager job has just been made available at a Fortune 500 company's shared service based in Cyberjaya, Malaysia. There is a direction for the company to add and bring in various services and hence they are looking for a right talent to join them.
About the Service Transition Manager Role:
Reporting to the Head of Department, you will manage the Service Transition process to ensure smooth transition of various enterprise services from project to the support/operation team.
- Responsible for the planning and coordination of all service transition processes to ensure smooth transition to support team; Incident Management Service, Request Fulfilment, Change Management Process, etc.
- Acts as a single point of contact and facilitates information flow
- Works closely with Project Manager to walk-through all items within the Service Transition Checklist, and ensure a response/update has been recorded for each item
- Lead and drive continuous improvement initiatives, enhancements or improvements to the service transition process
The successful Service Transition Manager is someone who is capable of handling various stakeholders - both internal and external - on a regional scale.
- Minimum of eight years of exposure in major transition of services or applications from project to operations. Experience in IT project management would be an added advantage
- Experience in SDLC and ITIL IT Service Management processes, (Incident Management, Service Request Fulfilment, Change Management, etc.)
- ITIL and Project Management certificates such as PMP, Prince2 would be desired
The Fortune 500 company has an outstanding international reputation in its field and great value is placed on training and development.
If you have what it takes and want to elevate yourself into senior management, this is an excellent opportunity to work with an industry leader that is constantly breaking new ground. Great career opportunities await the right person in this Service Transition Manager job.
Apply today or email your CV to email@example.com for a confidential chat.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C