Application Support Team Lead
Location Kuala Lumpur
Consultant GE Ong
Date posted 17 September 2018Menara 3 Petronas Persiaran KLCC Kuala Lumpur 50088 Robert Walters Malaysia
An exciting Application Support Team Lead job has just become available at one of the leading insurance organisations based in Kuala Lumpur.
About the Application Support Team Lead Role:
In this critical role, you will be responsible to oversee a team of Level 2 and Level 3 Support Analysts to ensure service levels are being met.
- Day to day orchestration of Support Analysts to ensure that ticket management process, SLA's and effective communication are taking place across all the different stakeholders across the world
- Orchestrate problem Management and resolution of major incidents
- Review ticket backlog on a daily basis to ensure that process is being made and we can address any potential escalation on a proactive manner
- Develop the client relation from the Service Delivery point of view
- Participate in technology evaluations and play an active role in suggesting improvements based on technology trends, best practices, and industry standards
To succeed in the Application Support Team Lead role, you will need to be able to work with various levels of stakeholders.
- Bachelor' degree in IT or equivalent
- Minimum four years' of experience within application support with one year' experience in a leadership capacity
- Experience working on .NET framework is an advantage
This insurance organisation needs no introduction to recognised as the leader in their field of expertise. The culture is demanding but if you are confident and have a can-do attitude the potential rewards are significant. The organisation is also very focused on developing and training their people to the highest standards.
If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Application Support Team Lead role.
Apply today to discuss this new opportunity.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTK2125
Agensi Pekerjaan Robert Walters Sdn Bhd (formerly known as Robert Walters Sdn Bhd) Business Registration Number : 729828-T Licence Number : JTK2125