IT Service Delivery Manager
Salary MYR120,000 - MYR156,000 per annum + Excellent
Location Kuala Lumpur
Consultant GE Ong
Date posted 17 April 2018Menara 3 Petronas Persiaran KLCC Kuala Lumpur 50088 Robert Walters Malaysia
An excellent IT Service Delivery Manager job has just arisen at one of the leading financial services organisations. Your main responsibility is to ensure the delivery of high quality IT service delivery across multiple business groups.
About the IT Service Delivery Manager role:
In this business critical role you will be a part of service delivery team and will be responsible for the service provided to the business, ensuring that standards are being maintained and delivery are continuously improved.
- Maintain high performing service support functions including and IT Service Desk, Incident, Change and Problem Management
- Owner of the incident and problem management processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
- As owner of the escalation process the IT Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
- Monitor, control and support service delivery, ensuring systems, methodologies and procedures are in place and followed
To succeed in the IT Service Delivery Manager Job, you will have to make sure that there is a continuous drive in technology solutions in conjunction with the global teams.
- Strong knowledge of IT processes and standards including Incident, Change, Problem Management and IT Service Desk
- Solid IT performance management experience
- Understanding of the inter-dependencies of application and technical infrastructure
- Experience in Financial Services and Banking Industries
This is a multinational financial services company with great working environment and career progression opportunities. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services.
If you are a Subject matter expert in Infrastructure and want to take the next step in your career, this IT Service Delivery Manager role is the one for you.
Apply today or email me at email@example.com to discuss this new opportunity
Business Registration Number: 729828-T
Licence Number: JTK2125
Business Registration Number: 729828-T Licence Number: JTK2125