Salary MYR78,000 - MYR90,000 per annum + Excellent
Location Kuala LumpurFULL_TIME
Consultant GE Ong
Date posted 27 May 20192019-05-27 2019-07-26 financial-services Kuala Lumpur MY MYR 78000 90000 90000 YEAR Robert Walters https://www.robertwalters.com.my https://www.robertwalters.com.my/content/dam/robert-walters/global/images/logos/web-logos/logo.gif
An exciting Incident Manager role has just become available at one of the leading financial services organisations based in Kuala Lumpur.
About this Incident Manager Role:
In this business critical role, you will be responsible for effective implementation of the incident management process.
- Manage and coordinate the resolution of critical incidents utilising the technical, partners and business resources to get the service restoration as quick as possible to ensure SLA not breach and ensure regular updates to are sent on a timely basis as per incident management process
- Be a focal and escalation point for major incident and business-critical issues requiring more detailed and in-depth investigations
- Initiate, coordinate and chair complex technical bridges for root cause analysis, and restoration for critical application and system incidents
- Provide a command and control presence on technical bridges driving work streams and engaging respective resolution taskforces, as well as adhering to all processes, procedures and best practice
- Handle and manage official communications to a global audience providing accurate details of the incident and impacts to the business
- Manage and provide proper communication to senior leadership management on incident status
To succeed in this role, you will need review and revise incident management processes, policies and escalation procedures on a regular basis in accordance to SLA set
- Bachelor's degree in Business Administration, Information Technology or related disciplines
- ITIL Service Management Foundation certification
- Relevant working experiences in I.T. industry on Incident, Change and Problem Management
The successful candidate will join a company whose expertise has made it a leader in its field. This well-recognised brand offers a great working environment.
If you are driven, determined, and looking for the next step in your career, this is the role for you.
Apply today or email me at firstname.lastname@example.org to discuss this new opportunity.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C